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  • MindTouch Announces Integration With Salesforce.com Help Desk

    MindTouch, a company dedicated to creating self-service help experiences, announced today that its social help system now integrates with SalesForce.com Help Desk and support ticketing to dramatically improve support agents’ efficiency and customers’ help experiences. MindTouch believes their social help platform is revolutionizing the user manual and SaaS customer experiences through a web-based environment that includes a knowledge base, help center, ticketing integration, and help button.…

    By Bryan Ruby
    Posted June 07, 2012

  • DotNetNuke 6.2 WCM evolves DNN into a Social CMS

    DotNetNuke 6.2 WCM evolves DNN into a Social CMS

    This latest version of DotNetNuke builds on the already strong CMS capabilities that have made it a leading Web content solution in the Microsoft ecosystem. DNN 6.2 allows businesses to build internal social networks to improve collaboration, communication and employee productivity. It also facilitates the creation of external communities that turn customers into advocates, lowering support costs and increasing revenue opportunities.
    By Bryan Ruby
    Posted May 30, 2012

  • Quoting IT: Guy Kawasaki on Google+

    "I think it's easier to be a search engine adding social networking than a social network adding a search engine. Google is adding this social component to search. It totally makes sense. I think it's going to be a long time before people go to Facebook and type in "Hockey" to find the score for a game." - Guy Kawasaki, Guy Kawasaki's Social Media Secret, Inc.com, February 28, 2012

    By CMS Report
    Posted March 01, 2012

  • Social Umami and Liferay Portal

    I like the concept of Social Umami as it likely would be what you would get if you combined Pinterest, Amazon, and Facebook all into one site.  Social Umami is a product recommendation network for the social consumer (that's you and me). People can share their favorite products with friends, purchase their latest finds, get recommendations or discover and follow other Umami users and their tips. I've been an occasional beta tester of this social network for several months. The site definitely…

    By Bryan Ruby
    Posted February 15, 2012

  • The End of the Anonymous Comment

    Over the years, I have gone on record stating the importance in allowing users the ability to leave comments at this site anonymously. I have always recognized that there is a segment of the online community that likes to submit quality comments online, but they don't want to be required to leave an online trail that can be traced back to personal online accounts. Despite all the trouble I've had with the spammers and bots, the benefits of anonymous comments was always worth it to me in hopes…

    By Bryan Ruby
    Posted October 07, 2011

  • Social Media: Why does Joomla Rock?

    Using Facebook and Twitter, Steve Burge has compiled a list of social media responses to the question, "Why does Joomla rock?". It's an interesting list of 40 tweets and FB status messages and he's conveniently categorized the responses into short answers to the question.Why does Joomla Rock?QualityEase of UseCommunityHelps make business growHelps make users happyThis is a very cool way to use social media and get a feel for what the fans think about your project or product. If you're…

    By Bryan Ruby
    Posted September 19, 2011

  • IBM introduces new mobile software for social business

    There are a lot of stories this week of the old-guard tech companies moving toward software and social media as the solution to their problems. We're well aware of HP discussing their desire to get out of the PC market (which I think is a mistake) and even Cisco is looking at collaboration software as a forward moving solution. Out of all the recent press releases, I thought this one from IBM seemed the most interesting on improving mobile software integration with their Connections social…

    By Bryan Ruby
    Posted August 30, 2011

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