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  • Confirmit Honoured with Third Consecutive CUSTOMER Magazine TMC Labs Innovation Award

    Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, announced that TMC, a global, integrated media company, has named Confirmit Horizons Version 18 as a 2014 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine.

    By RealWire
    Posted: October 20, 2014
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  • How Wearable Tech Can Turn the Internet of Things Into the Internet of You

    How Wearable Tech Can Turn the Internet of Things Into the Internet of You

    You’ve probably heard of the Internet of Things (IoT) and how it’s set to completely transform the world. Some may view this as an exaggerated take, but there’s little question that companies across the globe are taking an intense interest in it. The central concept of the IoT features tiny sensors and other machines that are all connected to the internet, allowing them to communicate with people as well as each other. Some experts are predicting that by the year 2020, there could be as many as 20 to 30 million items that are part of the Internet of Things. While there is a lot of hype surrounding the IoT, what’s often lost in the discussion is how the individual will contribute to and be affected by it. In fact, as more focus is placed on people, it’s becoming clear that wearable technology will play a big role in driving the Internet of Things, turning the whole idea into the Internet of You.

    By Rick Delgado
    Posted: October 17, 2014
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  • TERMINALFOUR Delivers Higher Education Digital Engagement Platform after $2M Investment

    TERMINALFOUR Delivers Higher Education Digital Engagement Platform after $2M Investment

    This is the culmination of 18 months R&D and evolves the product beyond its web content management roots to a full digital engagement platform for higher education.

    * Solution available in two editions: TERMINALFOUR Site Manager 8 and TERMINALFOUR Engage.edu

    * 150 new feature enhancements and extensive re-architecture

    * 55,000+ development hours into the TERMINALFOUR Digital Engagement Platform; 40% increase in R&D team

    By CMS Report
    Posted: October 15, 2014
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  • The Rise of Mobile CRM: Why So Many Companies Are Making the Switch

    Businesses of all sizes have adopted mobile CRM for several important reasons, one of the most important being further promoting a mobile workforce. Many employees find themselves away from the office, which would normally lead to being disconnected from accessing important data, particularly for sales representatives.

    By Rick Delgado
    Posted: October 14, 2014
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  • Moxie Infographic: Men holiday shop via mobile devices

    Moxie Infographic: Men holiday shop via mobile devices

    Moxie Software recently unveiled a new mobile chat solution and their press relations folks have been in full gear briefing tech blogs on the benefits of the new software. That's alright because besides the marketing aspects they're also throwing some interesting information our way. A new study commissioned by the Moxie reveals 62% of survey participants expect live chat to be available on mobile devices, and 82% would use it. There are a lot of interesting stats in the study that impact the role live chat may have in the customer experience and surprisingly the numbers reveal chat may have more influence on sales than social media does.

    We've received a copy of the study and once I've dissected the numbers better I'll post my thoughts and comments on this blog. Until then, here's one interesting part of the study, of those surveyed more men shop online than women. I'm not sure if this is true for my household, but where my wife is willing to shop online and offline I have to admit I prefer the online shopping experience over brick and mortar.

    By Bryan Ruby
    Posted: October 13, 2014
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  • Openwave Mobility Launches Industry’s First 4K Ultra-HD Video Optimization for Mobile Devices

    Openwave Mobility, a software innovator enabling operators to manage and monetize mobile data, is the first company to provide comprehensive optimization for 4K Ultra-HD video on mobile networks. It offers carriers up to five times more data savings compared to previous technologies. Openwave Mobility’s DynaMO, is now capable of optimizing High Efficiency Video Coding (HEVC) to achieve optimum HD video playback on mobile devices. 

    By RealWire
    Posted: October 13, 2014
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  • How Big Data can Improve Marketing ROI

    The implementation of big data has proven to increase a company’s ROI by as much as ten to 20 percent depending on the metrics used. Productivity can also increase by five percent and lead to six percent higher profits than other competitors. Enterprises not using big data in their operations are missing out on the benefits that come from increased data gathering and analytics.

    By Gil Allouche
    Posted: October 10, 2014
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  • New enhancements to IBM i performance monitoring software reduce data center costs

    SoftLanding® Systems, a division of UNICOM® Global, has released a new version of its IBM i performance monitoring solution that allows performance data to be removed from the IBM i server to release storage space and deliver cost savings. The new SUPERMON for iSeries software also saves time and processing costs by enabling reports to be run out of hours, without manual intervention.

    By RealWire
    Posted: October 08, 2014
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  • How Companies Can Get a Handle on BYOD Security

    How Companies Can Get a Handle on BYOD Security

    The way businesses operate has certainly changed with the rise of new technology flooding the workplace. Perhaps one of the most significant developments in the past few years has been the increased use of personal devices in the office. As smartphones and tablets have become more affordable and their capabilities have multiplied, more workers are bringing their own devices to help them with their jobs. According to one recent survey from Webroot, employees at more than 60% of companies use their own devices at work. This growing trend has lead to more and more businesses adopting bring your own device (BYOD) policies as a way to not only enjoy the added benefits but to maintain at least some control over behavior that has the potential to quickly spiral out of control. As beneficial as BYOD can be, the biggest concern companies have with the practice is the added security risks personal devices may bring.

    By Rick Delgado
    Posted: October 07, 2014
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  • Jahia confirms its momentum and enters Gartner’s 2014 Horizontal Portal Magic Quadrant

    Jahia confirms its momentum and enters Gartner’s 2014 Horizontal Portal Magic Quadrant

    Jahia is the only Java open source platform to enter the Magic Quadrant this year

    Washington-DC - October 6th 2014 - Jahia, leading open source vendor today announced its first appearance in a Gartner’s MQ.

    For Jahia, entering the Gartner’s 2014 Horizontal Portal MQ is a major milestone for its Digital Industrialization vision, embodied by Digital Factory 7 and Portal Factory, its new releases announced in February 2014.

    Since then, Jahia has benefited from a strong momentum and experienced an unprecedented subscription renewal rate from existing customers -above 95%. Overall in YTD, the annual subscriptions rose by 35%.

    By CMS Report
    Posted: October 06, 2014
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