Social media, text analytics and mobile are key drivers for development within Voice of the Customer (VoC) and Market Research (MR) programmes, but the value of combining them with existing methods of capturing feedback must not be ignored. This is one of the main conclusions of Confirmit’s Community Conference (CCC) series, the latest event of which took place in London 2 weeks ago.
To date, three successful CCC’14 events have taken place in Orlando, Oslo and London. The fourth is to be held in San Francisco on 25th September. The series has brought together hundreds of VoC, MR and Voice of the Employee (VoE) professionals from 12 countries, who gathered to discuss the successes and challenges faced by organizations running feedback programs to enhance business performance.
Too many eCommerce sites are run like a bunch of catalogue pages rather than a collection of potential buying journeys. Hippo CMS and IBM have created a partnership to deliver truly optimized eCommerce experiences that bring together Content, Commerce, Channels and Customers.
Confirmit Community Conference Invigorates Global Business Leaders with Strategies to Drive Business Success
Industry experts assembled in Orlando to take Voice of the Customer and Employee Engagement programmes to new heights
New York, NY: 13 May 2014: Last week, global industry experts, thought leaders and visionaries from more than 7 countries spanning 25 industries joined forces in Orlando at the annual Confirmit Community Conference. The three day Confirmit ‘Be a Hero’ Conference offered global attendees an opportunity to discuss and explore the business results achieved and challenges faced within Voice of the Customer (VoC), Employee Engagement (EE) and Market Research (MR) programmes.
Munich, Germany (14 April 2014) – ABBYY®, a leading provider of document recognition, data capture and linguistic software and professional services, today announced they are running a survey of finance and accounting professionals working in sectors such as Legal, Banking, Manufacturing and many others.
The purpose of the survey is to find out how accounting professionals are processing invoices and purchase orders and working with systems like ERP. If you work in a finance role, or know someone who does, then please take a few minutes to give us your opinion or forward it on to someone who can.
Industry experts lead the charge for a frontline view of customer and employee experience New York, NY: 8 April 2014: The most successful organizations know that positive change is driven by the front-line customer experience, employee experience and Market Research experts. AtConfirmit Community Conference (CCC) 2014 on May 8-9 in Orlando at the Ritz-Carlton, Grande Lakes, industry experts who lead these endeavors will join forces to discuss the challenges they face every day.…
Magnolia Conference 2014 is scheduled for three days, from June 24th to June 26th. CMS Report is pleased to also announce that we will be a media partner for this year's conference. To signup for the conference, you will want to visit the registration page for the conference. You better hurry, because early bird pricing expires on March 31.
You're rebuilding your website and you don't want to make the same mistakes as the last one. This time around it needs to be different. This time you realize that building a website is a lot easier than maintaining a website. You're in luck. The second annual Now What? Conference — the conference that gives you the know-how to manage your website post-launch — has finalized its lineup and looks to expand upon last year's successful event with bigger names and a full day of workshops.
If Sioux Falls, SD is less than a day's drive, I encourage you to go to this conference. The conference and various workshops will be held on April 23rd and April 24th. Created by Blend Interactive, the conference promises to bring together web and marketing professionals from across the region. Something that rarely happens in our region, you will hear some of today’s leaders come together and cover post-launch web maintenance, web analytics, content strategy, and talk shop with colleagues and speakers.
Now What? Conference 2014 packs two days full of smart talks and workshops from smart people. Workshops will focus on real-world tasks and governance methods, while the main conference will give you the tools and the inspiration to fuel change and progress within your organization.
If you have some free time this Thursday then you might want to tune into the CMS Connected's live webcast. As a periodic guest, I will be reviewing the Magnolia CMS platform in the show's Vendor Spotlight segment. Magnolia is an open source java-based content management system that is used in more than 100 countries across the world, by governments and leading FORTUNE 500 enterprise.
Showtime is set for Thursday, February 27th at 12:30pm ET / 9:30am PT. If you plan on watching the webcast live, be sure and register for show at CMS-Connected.com.
The primary focus of the show will be on something we've been covering here at CMS Report a lot lately, the shift to "Big Data". As part of our discussion on Big Data they will welcoming Seth Earley into the studio. Seth is a 25 year veteran of the technology industry and currently heads a consulting firm of which is is the founder and CEO.
Also, joining the show will be regular co-hosts, Scott Liewehr and Butch Stearns. A first, I think, DCG Principal Analyst Jill Finger Gibson will also weighing in on some of our big news stories of the show.
The Jahia Solutions Group recently sent us a message through our good friend Anne de Forsan. They wanted to let us know that Jahia 7 will be unveiled during JahiaOne. JahiaOne is Jahia's first International User Conference which will be held in Paris for two days, February 6-7, 2014. The open source vendor is presenting this new generation Java CMS solutions at the conference. They're also focused on their own vision of "Digital Industrialization".