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CMS Report - Keyword: customer relationship management

  • How Retailers are Creating a 360-degree Shopping Experience

    How Retailers are Creating a 360-degree Shopping Experience

    Competition in the retail world is as cutthroat as ever. With so many retailers out there, the race is on to reach as many customers as possible with the best offers possible. Businesses that go into this race expecting to use traditional methods, however, will quickly find themselves falling behind the rest of the pack. We live in a much different world now where customers are more knowledgeable and empowered than ever before. Thanks to the internet, consumers can find out all they want to know about specific products before ever deciding to purchase them. This has forced retailers to raise their game when it comes to wooing current and prospective customers. It’s not enough anymore to simply offer a better product at a lower price. Today’s retail world requires businesses to offer a more complete and satisfying customer experience. To achieve this, many retailers are working hard to create what’s known as the 360-degree shopping experience.

    By Jonathan Buckley
    Posted: April 20, 2015

  • Bedrock Data Launches Platform to Integrate Business Data, Raises $3.11 Million in Funding

    Bedrock Data Will Sync and Automatically Update Data From Services Like HubSpot, Marketo, Mailchimp, Cvent, Salesforce, SugarCRM and More

    Boston-based Bedrock Data™ today announced the launch of its data integration platform for businesses, along with $3.11 million in Series A funding led by .406 Ventures. This announcement marks the official launch of the company after over a year of development, testing and customer on-boarding.

    By CMS Report
    Posted: April 14, 2015

  • CMS Report's Top 10 Content Management Stories of 2014

    CMS Report's Top 10 Content Management Stories of 2014

    Welcome to the last article of 2014. This year, CMS Report published over 280 articles related to content management systems, content strategy, business strategy, and information technology. So do you want to know which content management system articles were our most popular? Below the fold are the top ten stories of 2014 that we posted here at CMSReport.com.

    By Bryan Ruby
    Posted: December 31, 2014

  • The Rise of Mobile CRM: Why So Many Companies Are Making the Switch

    Businesses of all sizes have adopted mobile CRM for several important reasons, one of the most important being further promoting a mobile workforce. Many employees find themselves away from the office, which would normally lead to being disconnected from accessing important data, particularly for sales representatives.

    By Rick Delgado
    Posted: October 14, 2014

  • Maximizer CRM 2015 makes it quicker and easier to adopt CRM

    Maximizer Software, a leading provider of Customer Relationship Management (CRM) solutions, has launched its latest version, Maximizer CRM 2015.

    By RealWire
    Posted: October 03, 2014

  • 5 Predictions: What the Future Holds For CRM Systems

    5 Predictions: What the Future Holds For CRM Systems

    When it comes to tools that can help businesses reach out to more and more people, customer relationship management (CRM) systems are some of the most important currently being used. In a nutshell, CRM systems help companies keep track of customer information, with automation and organization of data being crucial elements of the software.

    By Rick Delgado
    Posted: September 16, 2014

  • Press Release: Confirmit Community Conference Overview

    Confirmit Community Conference Invigorates Global Business Leaders with Strategies to Drive Business Success

    Industry experts assembled in Orlando to take Voice of the Customer and Employee Engagement programmes to new heights

    New York, NY: 13 May 2014: Last week, global industry experts, thought leaders and visionaries from more than 7 countries spanning 25 industries joined forces in Orlando at the annual Confirmit Community Conference. The three day Confirmit ‘Be a Hero’ Conference offered global attendees an opportunity to discuss and explore the business results achieved and challenges faced within Voice of the Customer (VoC), Employee Engagement (EE) and Market Research (MR) programmes.

    By RealWire
    Posted: May 13, 2014

  • Telerik Sitefinity Connects with Salesforce.com and Marketo

    Telerik Sitefinity Connects with Salesforce.com and Marketo

    Telerik has announced the availability of Salesforce.com and Marketo connectors for the 70,000 users of its web content management solution, Sitefinity. The release of these connectors come at a time when software vendors and service providers are increasingly supporting the development of websites that offer features in web experience management and visitor personalization. Telerik hopes that with these two products, Sitefinity customers can provide more exacting and personalized customer experiences to their website visitors with "ease, creating more targeted product, messaging and revenue possibilities".

    Static websites typically present the same content regardless of a visitor’s preferences or profile. But today’s visitors expect a personalized online experience that adapts to their behavior. CRM and marketing automation systems capture a full range of interactions that empowers sales to better communicate and engage in a more personalized conversation. But historically, those assets have not come together in a meaningful way.

    Telerik's Eric Odell recently blogged that organizations are increasingly taking a more personalized approach that proactively manages the online user experience and makes relevant information more accessible. He states that, "if you are ready to break out of your static cookie-cutter mold and personalize your website, make certain you select the right web content management platform to help".

    By Bryan Ruby
    Posted: September 25, 2013

  • CEO Corner: Choosing a CXM Solution - Best of Breed or All-in-One Suite?

    CEO Corner: Choosing a CXM Solution - Best of Breed or All-in-One Suite?

    Petr Palas, founder and CEO of Kentico software, lets his voice be heard to in this week's CEO Corner. In this article, he provides rebuttal to an earlier CEO Corner written by Agility's Michael Assad. Where Assad favors a "best of breed" approach and questions the validity of CXM, Palas believe the future is in fully integrated CXM solutions. Which CEO is right? We'll let you decide...

    By Petr Palas
    Posted: April 25, 2013

  • Integrating SugarCRM with Magento Ecommerce platform to Manage Customer Relationship

    Integrating SugarCRM with Magento Ecommerce platform to Manage Customer Relationship

    This article shows how to generate lead and opportunity in SugarCRM based on buyer actions on Magento based web-store. With more customization, one can realize following benefits from Magento-SugarCRM integration.

    We'll also focus on the system requirements for making this integration happen and present to you a four step procedure for integrating SugarCRM with Magento.

    By Angana Chatterjee
    Posted: April 16, 2013

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