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CMS Report - Keyword: customer relationship management

  • Telerik Sitefinity Connects with Salesforce.com and Marketo

    Telerik Sitefinity Connects with Salesforce.com and Marketo

    Telerik has announced the availability of Salesforce.com and Marketo connectors for the 70,000 users of its web content management solution, Sitefinity. The release of these connectors come at a time when software vendors and service providers are increasingly supporting the development of websites that offer features in web experience management and visitor personalization. Telerik hopes that with these two products, Sitefinity customers can provide more exacting and personalized customer experiences to their website visitors with "ease, creating more targeted product, messaging and revenue possibilities".

    Static websites typically present the same content regardless of a visitor’s preferences or profile. But today’s visitors expect a personalized online experience that adapts to their behavior. CRM and marketing automation systems capture a full range of interactions that empowers sales to better communicate and engage in a more personalized conversation. But historically, those assets have not come together in a meaningful way.

    Telerik's Eric Odell recently blogged that organizations are increasingly taking a more personalized approach that proactively manages the online user experience and makes relevant information more accessible. He states that, "if you are ready to break out of your static cookie-cutter mold and personalize your website, make certain you select the right web content management platform to help".

    By Bryan Ruby
    Posted: September 25, 2013
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  • CEO Corner: Choosing a CXM Solution - Best of Breed or All-in-One Suite?

    CEO Corner: Choosing a CXM Solution - Best of Breed or All-in-One Suite?

    Petr Palas, founder and CEO of Kentico software, lets his voice be heard to in this week's CEO Corner. In this article, he provides rebuttal to an earlier CEO Corner written by Agility's Michael Assad. Where Assad favors a "best of breed" approach and questions the validity of CXM, Palas believe the future is in fully integrated CXM solutions. Which CEO is right? We'll let you decide...

    By Petr Palas
    Posted: April 25, 2013
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  • Integrating SugarCRM with Magento Ecommerce platform to Manage Customer Relationship

    Integrating SugarCRM with Magento Ecommerce platform to Manage Customer Relationship

    This article shows how to generate lead and opportunity in SugarCRM based on buyer actions on Magento based web-store. With more customization, one can realize following benefits from Magento-SugarCRM integration.

    We'll also focus on the system requirements for making this integration happen and present to you a four step procedure for integrating SugarCRM with Magento.

    By Angana Chatterjee
    Posted: April 16, 2013
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  • Great Ormond Street Hospital Children’s Charity Reassesses Its CRM Needs With Zuhlke Engineering

    Consultation addresses 10 year old system that struggles with 35,000 transactions per day Zuhlke Engineering, a premier provider of software engineering services, has applied its expertise gained from working with key City financial institutions to enable the hospital’s charity, Great Ormond Street Hospital Children’s Charity (GOSHCC) to create a world-class charity customer relationship management system. GOSHCC’s ageing fundraising database system is struggling with the daily volume of…

    By RealWire
    Posted: February 10, 2012
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  • SutiCRM: Customer Relationship Management Software Solutions

    Customer Relationship Management is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer satisfaction, loyalty, and advocacy. It's a strategy used to learn more about customers' needs and behaviours in order to develop stronger relationships with them. After all, good customer relationships are at the heart of business success. There are many technological components to CRM, but thinking about it as computer software with a large database…

    By sutisoft
    Posted: August 10, 2011
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  • Administer a robust CRM system using Packt’s new SugarCRM book

    Packt is pleased to announce Implementing SugarCRM 5.x, a new book that will teach users to implement SugarCRM including needs assessment, installing and using the software, training users, and integrating with existing systems. Written by Angel Magaña and Michael Whitehead, this book will help readers to analyze and weigh deployment options based on their needs and resources, and review powerful built-in customization tools and popular third-party enhancements for their SugarCRM system.…

    By likesh
    Posted: October 15, 2010
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  • Customer Engagement Systems: Adapting Digital Strategies to Retain Customers and Improve Sales

    At a time when consumers have increasingly high expectations for website content, site owners need to pull out all the stops when creating an engaging experience for their visitors. This may include social networking features, multimedia, interactive features like polls and contests, and of course, fresh content that changes frequently. And these features need to be easy to add to a site (and change often) without constant intervention from the IT department.The trouble is that all-in-one…

    By EPiServer
    Posted: June 11, 2010
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  • TioLive SaaS completes implementation of the largest customer support application in Ireland

    TioLive, the Open Source ERP/CRM Software as a Service (SaaS), announced the successful implementation of the largest mission critical customer support application in Ireland. Dover (USA), Paris (France), Dublin (Ireland) - June, 7th 2010  - TioLive LLC, the company behind the Open Source ERP/CRM software has just announced that the implementation of TioLive CRM in a critical environment in Ireland is a complete success. While Bet'Eire Flow was preparing the launch of the fully automated…

    By Elodie
    Posted: June 07, 2010
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  • KnowledgeTree, SugarCRM and iNet Process Announce Integration

    Solution makes KnowledgeTree documents accessible from within SugarCRM RALEIGH, NC — December 9, 2009 — KnowledgeTree®, an Enterprise Content Management (ECM) provider focusing on affordable document management software, SugarCRM, the world's leading provider of open source customer relationship management (CRM) software, and iNet Process, a European provider of ECM and CRM services, today announced the commercial release of iNetDocs, an application that enables seamless integration between…

    By crossroadspr
    Posted: December 09, 2009
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  • dotCMS 1.5.1 - Open Source CMS, Web CRM and eCommerce

    Since dotCMS is a "new" CMS that we're focusing on, I'm needing to add some content. This was announced a couple weeks ago, but still worthy of posting if you're trying to catch up like we are on what dotCMS is all about. dotCMS 1.5.1 released – Open Source CMS, Web CRM and eCommerce - Dotmarketing released dotCMS 1.5.1 today which provides over a 150 fixes and improvements to a feature rich, open-source J2EE enterprise class web content management system. New features included in this…

    By Bryan Ruby
    Posted: November 19, 2007
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