Webmetrics Enables International Travel Service to Ensure Uptime, Positive Brand Experience
London, UK – 24th April 2012, Neustar, Inc. (NYSE: NSR) a trusted, neutral provider of real-time information and analysis to the Internet, telecommunications, entertainment, advertising and marketing industries, today announced that its Webmetrics Monitoring Service has been selected by The Travel Corporation, an international travel group with over 25 award winning brands, to provide a web monitoring solution that will keep track of the company’s website availability and performance issues, saving valuable management hours and minimising the risk of bad user experiences.
The Travel Corporation approached Neustar when it realised that managing the global network and ensuring optimum performance was becoming a challenge. When it came to website maintenance, it was hard to track specific issues when problems arose and it was also difficult to pin-point where in the world they had originated. The Travel Corporation maintains regionalised websites in nine different parts of the world, all operating through the same portal, and it was important for the IT team to find a web monitoring solution that would enable them to respond immediately to any performance issues that arose anywhere on the site, anywhere in the world.
“We’ve found Neustar’s customer support team reliable, helpful and always responsive,” said Richard Bastin, Director of Software Development at The Travel Corporation. “The Webmetrics tool has capabilities that address our challenges and needs. With over one million worldwide customers a year, it is critical for The Travel Corporation website to deliver content pages for each region and work without delays. The Webmetrics solution has allowed the IT team to monitor website functionality so they can respond to issues quickly and seamlessly.”
Neustar’s Webmetrics Monitoring Service offers many capabilities:
Intelligence: Real-time reporting and alert capabilities
Extensible: Multiple APIs for real-time data analysis or summary processed data for reporting
An additional challenge that Neustar helped The Travel Corporation overcome was establishing an interface in which each of the company’s 25 brands could view their own website data without being able to see the others’, thereby conforming to confidentiality rules. Neustar understood the scale of the business and the importance of privacy; this is one of the reasons why The Travel Corporation found Neustar’s services such a good fit.
“Webmetrics provides real-life testing capability which provides much more reliable data than robot-generated simulated tests,” said Alex Berry, senior vice president, Enterprise Services, Neustar. “This means the IT team at Travel Corporation have been able to respond to issues much more quickly. It is crucial for an online business such as The Travel Corporation to be able to offer a reliable online service and we are delighted that the Neustar Webmetrics tool has been able to solve this problem and become part of their IT management strategy.”