End user acceptance solves content mgt conundrum:

"It's hasn't produced any overnight operational utopia , but the folk at Allstate Insurace Co. of Canada are nonetheless very enthused about their new content management system (CMS). One reason for this is the benefits they hope to realize…they're already realizing…from the CMS. These include significant time and cost savings, and a more productive and fulfilled workforce. "

- [CMS News from Google]