I'm a huge fan of eGovernment and Government 2.0 initiatives. A few years ago we started seeing government sites adopting open data initiatives and adding features that allowed the public to provide more feedback to the government that served them. Changes such as these are good initiatives by governments as they continue their evolution into the digital age. Recently, the Commonwealth of Massachusetts redesigned their official website, Mass.gov, using the Percussion CM System.

Before I begin, let me confess that I don't know much about Percussion Software beyond what I read in their press releases. In fact, you'll find that some of the information here came straight out of one of their press releases and you'll want to continue your research beyond what I've written here. However, personal experience has shown me that any redesign work done with government websites is hard work with my hurdles to cross. So after I took a look at the Mass.gov site, it didn't take much arm twisting from Percussion's marketing people to go beyond my comfort level and talk about a product I really should know a whole lot more about.

The use of content management systems in government is a personal and work interest of mine, so this is a panel that I'm looking forward to hear from the speakers. There is actually a lot of diversity in what governments need their CMS to do and I'm curious to see how well the panel handles that diversity. I'm expecting Tony White, Ars Logica, to be the moderator for this panel. 

Leaders from Featured CMSes will be on-hand during this panel discussion to participate in a live analysis of the CMSes, asking probing questions of each, to determine how their represented Content Management System (and supporting community and infrastructure) best meets the demands of today's governmental needs, whether at a municipal, state or federal level.

Represented on this panel are: Lee Middleton (SilverStripe), Shaun Walker (DotNetNuke), Brian Colhounyan (TERMINALFOUR), Benjamin Mack (TYPO3), Ken Wasetis (Plone), Jeff Kline (Accrisoft), and Casey Neehouse (Umbraco). The following questions were asked either by the moderator, Tony White, or audience members. The panels' answers to these questions are paraphrased.  

What features in your CMS make it a good choice for government?

• Plone - Government is already actively using Plone. Plone can address complex and flexible workflow. Import/export capability for security purposes.
• TYPO3 - Addresses accessibility (Section 508 in US government).
• Umbraco - Lots of state agencies are switching to .Net CMS. Umbraco and Dotnetnuke are .Net CMS. Section 508 compliance. 
• Accrisoft - Local government is the specific client for this company...delivering a turnkey solution.
• TERMINALFOUR - The UN is a client. Multi-language is why the UN chose TERMINALFOUR for their CMS. 
• SilverStripe - SilverStripe sees government as partners and have built a very robust product that can be used by government.
• DotNetNuke - Microsoft has helped partner with DotNetNuke which has been a positive in introducing DNN and open source to all level of governments.
  

As some of you know, I'm very interested in how government and large organizations are using information systems, collaboration tools, and social media. This past weekend, I had a chance to read some of the trade magazines stacked under my desk and collecting dust. I came across a great article published in Government Computer News that discussed how emergency management is using social media tools such as Facebook and Twitter.

The artice, written by Rutrell Yasin, lists five ways to use social media for better emergency response which include:

1. Reach a wider audience
2. Send and receive emergency alerts
3. Monitor the conversation
4. Integrate data sources for situational awareness
5. Collaborate with responders

The story gives a good snapshot to how social media is currently being used and hope to be used by various emergency management organizations. If you're interested in the article, the article is available online (and unfortunately the online format isn't as good as it is in print).