Skip to main content

DrupalCon San Francisco 2010

knowledge management system

Nigeria’s leading integrated energy company, Oando, selects Kodak’s Scan Station network scanners to improve information access, enhance efficiency and reduce costs

Real_Wire's picture
By Real_Wire - Posted on 03 March 2010

NSi AutoStore allows bespoke login screens to be created per company division
Storage capacity reduced by 40% using Microsoft Office SharePoint Server 2007

London March 3, 2010 – Kodak (NYSE: EK) today announced that Oando Plc, Nigeria’s leading indigenous integrated energy provider, has installed 20 standalone Kodak Scan Station network scanners along with NSi AutoStore document capture software and Microsoft Office SharePoint Server 2007 to automate the whole process of handling and storing documents across the group. 

The electronic document management system (EDMS) will enhance knowledge management and information sharing, enable quick retrieval of documents, improve organisational efficiency and ultimately reduce the costs associated with document handling and storage.  The group had earlier successfully implemented an ERP system in 2007 and plans to integrate it with the EDMS. 

The solution was supplied by Kodak partner, IQ Systems Solutions (formerly Officetron), based in Lagos, in a deal worth around $1 million which also includes the purchase of additional servers, the installation of a 35 TB EMC storage area network (SAN) and the management of a physical archive in Lagos and Kaduna.     

The largest integrated energy group in sub-Saharan Africa, Oando is fast growing with revenues increasing over 57% per annum since 2004. With over 1,000 people employed, the company has six key business units within the group encompassing upstream, midstream and downstream operations.  This includes exploration and production, energy services, gas and power, refining, supply and trading, and marketing (retailing). Indeed, one in every five litres of petrol sold in Nigeria is through Oando’s 500 retail outlets. 

Social Media vs. Knowledge Management

Bryan's picture
By Bryan - Posted on 29 September 2008

Wow, Venkatesh G. Rao writes the article of the year, Social Media vs. Knowledge Management: A Generational War.  I'm going to have to reread this article and do some reflection before I have anything of value to add.  Please do yourself a favor and read this article.

Note: Social Media, Social Publishing, Social Technology.  I wish we could all settle on the same term.

Using Information Systems to Improve IT User Support

Analysis and Recommendations for Information Technology User Support Provided to a Government Field Office

Information technology users in government field offices require a user support program that addresses their needs for successful completion of job duties. Providing the necessary user support is a challenge for office management and the information technology staff. While this professional report focuses on information technology user support provided to a government office, many of the observations and lessons should apply to other organizations.

An assessment is made on the intended goals of the user support program for providing information system maintenance and documentation to the user of a selected government field office. A comparison is then made between the physical processes involved within the "ideal" information systems for user support with current information systems utilized by the organization. Based on the evaluation of the performance of the current information systems, recommendations for improving the information technology user support program at the government field office are presented.

IT User Support: Documentation for the User

Bryan's picture
By Bryan - Posted on 28 November 2007

Analysis and Recommendations for Information Technology User Support Provided to a Government Field Office

Chapter 4

Documentation for the User

Documentation as User Support

As mentioned earlier in this professional report, one of the key services of IT user support in the Organization is to provide documentation. The IT staff in the field office is required to provide user documentation for both installed applications and applications that are either locally developed or modified. The IT program is also responsible for providing and developing system operating manuals and application software user manuals. While the functions of user support through documentation have been specified by the Organization, the format and means for providing the documentation to the user have not been specified.

Because of the absence of standardized practices for managing the documentation in the field offices, most field office users have access to literally hundreds of documents in inconsistent formats utilizing many different methods for retrieving the documents. For example, users may have to go to the office intranet to retrieve the latest office computer usage policy. The user may then need to dust off a binder to retrieve a "hardcopy" of an e-mail containing instructions on how to reboot a system. Files that have been digitized are in various file formats such as ASCII text, WordPerfect, Microsoft Word Document, and Rich Text Format. A user manual for one application may be found by the user in a hardcopy "software binder", but a user manual for another application may only be available on a computer screen through the program's "Help" menu.