Last week, I had the privilege of attending the Inbound Marketing Summit in San Francisco. It was a fabulous conference with enlightening speeches from influential marketing professionals. One of the speakers that hit home for me was Elyse Tager from Constant Contact. Elyse gave an insightful presentation about Engagement Marketing and spoke about customer engagement and the act of giving a great customer experience.

I believe that Elyse said it best, “there is no marketing cure for sucking, the last thing you want to do is ignore the customer experience.” This motto echo’s our customer service goals at Intranet Connections because we strive to continuously deliver positive customer experiences over the phone, with email and through social media.

Sharlyn Lauby, a writer for Open Forum, recently wrote an article called 5 Challenges for Human Resources in a Digital World which shares the automation challenges that HR departments face today. Sharlyn explains that an array of automation tools is available to HR professionals; however, the adoption of this technology is slow. A great way to overcome computerization issues is to implement an intranet to share and store human resources information digitally.

Once an intranet is up and running, there are exceptional applications that can make HR documents and polices accessible to all business sectors securely.

Justin Olson from the Utah Credit Union, who has been on our intranet software since 2004, created two unique time-saving Human Resources tools on his intranet:

Non-salaried employees clock-in using Hyperlinked logos that are connected to their external time tracking system. Hours worked are tracked through one site so that HR does not have to login to another system. 

Full time employees have a Human Resources widget for health benefits, medical, dental and 401K plan information. Justin said that providing all of the proper documentation in a central area has freed up Human Resources because less people have questions when all of the forms are easily available on the site. 

Practical Intranet HR Tools that can be utilized

• Encourage employees to use the intranet by solely providing HR forms and policies on the intranet
• Use the vacation application to track and manage absence requests from employees.
• Create HR e-forms; all files can be stored and managed in this secured area
• Manage employee course registration with the training application
• Obtain user feedback by adding comments and ratings to the bottom of each widget or application that you create. This way, employees can respond on how things are working.
• Utilize the anniversary and birthday widgets so employees can respond to their coworker’s special occasions

These are a few of the great ways that an intranet can automate HR in a protected and organized manner.  How has your company enhanced Human Resources capabilities via your intranet?

Enterprise Capture Specialist certifies more than 80 partners in past 12 Months

Bracknell, UK (9 December, 2010) — ABBYY UK, a member of the ABBYY Group, and a leading provider of document recognition, data capture and language software, today announced that ABBYY UK and ABBYY Europe have certified over 80 FlexiCapture 9.0 Solution Partners in Western Europe, among them 63 new partners, in the past 12 months alone. FlexiCapture’s momentum points to the growing demand for a single platform for transactional data extraction that can be applied to all types of documents and clearly demonstrates ABBYY’s success in providing the right product to fulfil business requirements. 

ABBYY Europe has recorded a steady increase in the number of new partnerships consolidated in the twelve months since FlexiCapture 9.0 was introduced. Notable new partners in the UK include Invu, Cashbook Ltd. and Vulcan Solutions.  With the help of ABBYY FlexiCapture 9.0 these companies are now in a position to take advantage of the exponential growth and interest in enterprise capture software and platforms as organisations seek to digitise paper content in order to streamline workflows and content management processes.

How Perforce Remote Administration Works

New Family of Products designed for Enterprise Organizations, SMEs and IT Service Providers

London, UK, February 15th 2010 — Kaseya, a leading provider of IT management software, today released details of its new products for enterprise IT departments and IT service providers, which form part of its new Kaseya 2 suite of IT systems management tools.  Kaseya 2 products specifically developed to meet the requirements of IT departments in large enterprises, smaller IT teams working in small to medium-sized enterprises (SMEs), and IT service providers working with multiple clients. 

Using the new Kaseya 2 products, IT professionals in any organization can streamline key tasks and processes, reduce complexity, and increase staff utilization and end-user satisfaction. 

Kaseya Enterprise Edition – created for IT teams looking to improve efficiency and handle increasingly complex IT estates through a proactive IT management model.  With the ability to support thousands of PCs and devices on a variety of platforms, Enterprise Edition provides complete IT systems management through a single web-based interface, with integrated IT automation.  Applications and features include:

IT automation – fully automate desktop and server tasks and procedures, including discovery, audit, monitoring, patch management, anti-virus and backup applications
Live Connect – powerful remote access functionality without interrupting the end user
ITIL-based service desk – fully-integrated incident, problem, change and knowledge base desk with full process, policy and workflow customisation
Enhanced security – granular user, multi-role and scope-based security
Reporting – centralised management reporting and messaging for enhanced communication