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Analysis and Recommendations for Information Technology User Support Provided to a Government Field Office

Chapter 5

Recommendations for the Field Office IT User Support Program

Author's Note: The original professional report was written in the Spring of 2005. Applications suggested for use were suitable solutions in 2005 and may not represent the author's choice today. Applications suggested for use should be seen as examples an organization may use but not necessarily the application that should be chosen. For your organization, these implementation strategies should be discussed by the managers, IT staff, and users before considering full implementation.

So far the focus by the author has been on identifying the information system needs for meeting the requirements of the IT users. Weaknesses in the current information systems have been identified and the ideal information systems for the field offices are identified. With the characteristics of the actual and intended information systems known, improvements and implementation strategies can be recommended.

The recommendations in this report are seen as key actions necessary for improving the field office IT user support programs. In some cases, implementation strategies have been provided with the recommendations. These implementation strategies should be discussed by the managers, IT staff, and users before considering full implementation.