ComputerWorld: Corporate developers should take a cue from Web 2.0 companies by making users a key partner in software development processes.

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Silicon: "End users' preferences will account for up to 50 per cent of all purchasing decisions relating to hardware, software and services within the enterprise, Martin Gutberlet, research vice president at Gartner, said last week."

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The Nielsen Norman Group say the top trends in the best intranets flip
the priority from "information" to "people." Doing so can keep
maintenance manageable, costs down, and information current.

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There are a couple new articles at ComputerWorld that peaked my interest and may be something you too will be interested in reading.  The first is an opinion piece by Frank Hayes, "Frankly Speaking: Rewiring Respect for IT".

Why don’t IT people get more respect? On this Labor Day, things are actually looking better for people who work in corporate IT. Budgets aren’t quite so tight. Companies are hiring. Interesting IT projects are getting a green light. But when it comes to how our fellow employees think about us, IT work is a train wreck. Users break the rules we set up, ignore the proc­esses we develop and generally act as if we’re clueless in what we do.

On a different subject, Bruce A. Steward has written an article to remind us that supporting our customers is more than just improving the business process.

"Whether you are a long-term Drupal developer or a recently joined new person to the Drupal community, I'd like to invite you to take part in the State of Drupal 2007 survey that I created. The goal of the survey is to better understand our needs, and to help prioritize our efforts. If you can't attend DrupalCon Barcelona, don't worry; I'll make sure to share the results after the conference."

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"While personalization is important, and dashboards are viable options, it's time to move forward. There's more to a website than the initial page a user sees, so why is this page the only page that is personalized? The evolution of web publishing and content management systems now brings personalization to an entirely new level, where feature rich sites are able to interact with the user throughout the entire user experience beyond the landing page."

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"Several events in the last few weeks have served to underscore the perils and promises of the user-driven web. Is a backlash starting against “you”?"

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"Slashdot.org plans to release on Thursday a new feature designed to give more participation in the selection of articles to its users, who submit links to stories and comments about them to the site."

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