"From an IT executive’s perspective, social networking isn’t about
giving the millenials a place to play, rather it’s about how to improve
the flow of information throughout an organization, using collective
knowledge to solve problems, respond to customer needs, or exploit new
business opportunities faster than ever before."
-Irwin Lazar, The Rise and Fall of the Millenials?, Enterprise 2.0 Blog, January 29, 2009
Comments
I posted some thoughts
I posted some thoughts to the article in the comments section at Enterprise 2.0 Blog: http://enterprise2blog.com/2009/01/the-r...
Cheers, Bryan
Spot on
- improve the flow of information
- use collective knowledge to solve problems
- respond to customer needs
- exploit new business opportunities
All of the above faster then ever before.
Irwin has nailed it. I'd just add that "customer needs" includes not only external customers, but internal customers across the entire org.
David
mySBX.com
Customer needs
I agree, organizations and their IT groups have to consider both the needs of internal and external customers. Also improvement in the flow of information needs to be in both directions. A large segment of customers are not satisfied with being just the receivers of information but also participate in the giving of information.