SocialText Blog: "Companies are finally paying attention to how social media affects their business outside the company walls. They recognize the extent to which Twitter, Facebook, Wikipedia, and other mass-collaboration forums present both opportunities and risks. There is excellent thought leadership on the topic, including Wikinomics, Groundswell, and Jeremiah Owyang's blog, just to name a few.
Less well understood is the value of launching social software inside companies. Tapscott and Li/Bernoff each devote one chapter, late in their respective books, to "internal wikis" and the "internal groundswell". External collaboration seems to be the main course for them, while internal is only dessert."
