Jimmy Wales: Wikis have been used to collaborate on all sorts of documents. They have even been used to manage schedules. I have seen people abandon [Microsoft] Outlook and schedule in a wiki as a better alternative.

The big difference is a design change in process. People don’t necessarily want to use a CMS. You need to drop the a priori assumptions on how you do workflow. The old notions of workflow are too cumbersome. Wikis provide enormous flexibility in how users can work together."