"The pessimistic-yet-expected conclusion from the session is that many large organizations are not yet ready to embrace the deep lateralization
that comes with Web 2.0 and Enterprise 2.0. Lateralization here means
letting parties interact, communicate, and share information directly
with each other without a lot of built-in filtering or moderation. The
HR executives uniformly felt that their companies would not allow their
websites to include a ‘community’ section where customers could hold
discussions, post issues, and help each other find solutions."

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