Laura Scott posted her 9 best practices and things to avoid when it comes to e-mail. We followed some of these rules a decade ago, but a good reminder is always appreciated. Laura doesn't mention anything about not using all CAPS in an e-mail and I assume that's because if you don't know that rule by now...nine rules is beyond your grasp.

My favorite rule to follow is number 3:

Write your response above the quoted text.

I don't think I'm alone when I say I don't like having to scroll down just to read what you have written. I already know what I wrote -- and if I don't remember, I can scroll down to look. When you deal with over 100 real emails a day, this becomes all the more important.

Don't make me scroll! Please!

I've always been unsure where to place the quoted text in an e-mail. If I recall correctly, doesn't (didn't) Thunderbird place the quote above text by default? I'm sure it's Mozilla's fault as to why I'm so confused...