"As we enter the 21st century, there are powerful trends on the business and IT fronts. The business side is increasingly demanding that processes be tailored to meet customer needs. IT is no longer a mystery, but an integral part of business.

In some cases, as companies focus on optimizing business and IT, IT is leading the way, be it through business transformation or business process optimization. Often, parts of the IT organization are embedded in the business units. The role and structure of IT are changing to accommodate that transformation."

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