Ninety percent of consumers said they expect the customer experience to be consistent across channels and devices used to interact with brands this holiday shopping season, according to a new global study of more than 3,000 consumers by SDL. This is a growing expectation from shoppers, representing a 17 percent increase from what consumers reported last year.
Considering that half of holiday shoppers use their mobile devices to research possible gifts before purchasing them in-store and 6 in 10 holiday shoppers do at least some showrooming – going to stores to evaluate products but then purchasing online – brands should make it a priority that the customer experience is consistent across channels and devices, something many consumers have reported frustrations with.
Learning Light, the UK-based independent e-learning industry market analyst, has produced its own thorough analysis of learning management systems (LMSs) identifying its top performers.
Learning Light Director, David Patterson, said: “We’re aware that other organizations – notably Craig Weiss’ E-Learning 24/7 - publish lists of the top LMSs but our detailed analysis relates specifically to these LMS’s appropriateness for use by corporate training organizations and training departments in the UK. We’ve carried out this research in the light of Business Innovation and Skills (BIS)’s statement that, from September 2014, Individual Learner Records for funded further education courses must show a minimum of ten per cent of individuals’ learning via materials delivered online.
“This is going to increase demand for LMSs in the UK – and, at present, there are some 600 LMSs from which to choose. We’ve based our analysis on the cost of ownership; features and functionalities; development pathway and future-proofing from a training industry perspective.”
Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, announced that TMC, a global, integrated media company, has named Confirmit Horizons Version 18 as a 2014 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine.
This is the culmination of 18 months R&D and evolves the product beyond its web content management roots to a full digital engagement platform for higher education.
* Solution available in two editions: TERMINALFOUR Site Manager 8 and TERMINALFOUR Engage.edu
* 150 new feature enhancements and extensive re-architecture
* 55,000+ development hours into the TERMINALFOUR Digital Engagement Platform; 40% increase in R&D team
Openwave Mobility, a software innovator enabling operators to manage and monetize mobile data, is the first company to provide comprehensive optimization for 4K Ultra-HD video on mobile networks. It offers carriers up to five times more data savings compared to previous technologies. Openwave Mobility’s DynaMO, is now capable of optimizing High Efficiency Video Coding (HEVC) to achieve optimum HD video playback on mobile devices.
SoftLanding® Systems, a division of UNICOM® Global, has released a new version of its IBM i performance monitoring solution that allows performance data to be removed from the IBM i server to release storage space and deliver cost savings. The new SUPERMON for iSeries software also saves time and processing costs by enabling reports to be run out of hours, without manual intervention.
LANDESK, a global leader in delivering user-oriented IT solutions that solve systems, asset, security, mobility and IT service management challenges, today announced it acquired Naurtech, a company that develops connectivity solutions to provide mobile access to enterprise data and applications using Windows CE platform devices. This acquisition brings LANDESK additional mobility solutions, enabling its business to expand, and provides a new support community to Naurtech customers.
Maximizer Software, a leading provider of Customer Relationship Management (CRM) solutions, has launched its latest version, Maximizer CRM 2015.
Sendible, the social media management software provider, has announced the launch of Sendible 360, the all-in-one social media marketing platform. Sendible 360, the latest upgrade to the platform, enables organizations to engage with customers across multiple social media channels from a single dashboard.
Information Builders, a leader in business intelligence (BI) and analytics, information integrity and integration solutions, today announced that it led in a range of categories in the industry’s largest independent global survey as the vendor delivering the highest level of business benefits.