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Facebook and web lead the way for UK customer experience - email and Twitter lag behind

Reading, UK, 21 March 2019 – UK brands are undermining consumer trust and risking revenues by failing to deliver consistent, multichannel customer service, according to the 2019 Eptica Digital Trust Study.

While brands answered 69% of all routine queries via the web, email, Facebook and Twitter, this masked wide gaps between different brands, sectors and channels. For example, a bank took 8 days to respond to an email. One fashion retailer answered a tweet about ethical sourcing policies in 17 minutes, yet another took 50 hours.

Wikipedia and YouTube Dominate Search Results Globally, a New Study Finds

San Mateo, February 28, 2019 - Wikipedia retains its crown as the most visible website in Google search results globally based on its performance in organic search in ten countries, including the United States, UK, Germany and France. Second comes YouTube, which also saw the biggest absolute improvement in search performance over the whole of 2018 in all the countries analyzed.

ConsumerAcquisition.com Launches Shutterstock Collection Within Custom Ad Creation Marketplace

ConsumerAcquisition.com, a Facebook Marketing Partner, announced a few days ago that Shutterstock’s library of over 180 million images and videos will now be available through its Creative Marketplace. Starting today, advertisers can access Shutterstock’s content through a unified marketplace and tap into professional video editors, designers and ad copywriters to generate custom ad creative for Facebook, Instagram and Google’s universal app campaigns.

Artificial Intelligence and Chatbots will top agenda at Apps World London 2016 as Facebook, Microsoft, Pinterest and Uber join line up

New conference format for 2016, featuring first-ever ‘Bot World’ and former Queen guitarist Brian May

London, 15 September 2016. Chatbots – the next big thing in the mobile phone apps space – will be discussed by some of the industry’s top players for the first-time at the upcoming Apps World London 2016, bringing together the world’s biggest brands, start-ups and developers to discuss the future of multi-platform applications.

Searchmetrics: US Consumers Turn To Amazon And Google For Holiday Gift Ideas

20% say their phone is the only device they’ll use for researching gifts online this holiday shopping season

San Mateo – December 15, 2015 - 62% of US consumers will have researched Christmas gifts online by looking on Amazon this holiday shopping season, with 44% performing searches on Google according to a new study. Mobile phones are expected to play a big role, with around 67% of people planning to use their smartphones for researching gifts and 20% saying their phone will be the only device they use for the task.

Bryan Ruby: Social Media Killed My Family Website

For the first time in 15 years, my family doesn't have a website to call their own. In January 2000, I registered the domain Bryansplace.com. This was the first website I ever built outside of work and it became a sandbox for me to express my interests as well as a way to seek personal growth. From handwritten HTML pages, a detour with Frontpage, and eventually to a number of CMSs, the software and content at Bryansplace evolved as my life evolved.

Bryansplace.com in 2003 

The How Many Active Users on Social Networks Infographic

Earlier this week, I questioned whether social media could replace my need to blog. In my article, I mentioned that Google+ and LinkedIn as social network platforms are able to provide near blog-like functions. Since that article posted, I've already heard comments from my Facebook and Twitter friends that no one uses Google+. I respectfully disagree with my friends. While people like to call Google+ a ghost town the numbers would indicate otherwise.

Mailbag: Dwibbles for Social Media Management

Ever since social media and social networks have gone mainstream, our digital lives have become complicated. There are a number of social media management tools already out on the market that aim to give users the tools they need to better mange, filter, and prioritize the content they read from their favorite blogs and social networks such as Twitter and Facebook. Almost all these tools fall short of their intended goals and why I'm always on the lookout for something better to come along. 

Favoring Google Plus over Facebook

While Twitter remain my social network of choice, I've struggled over the years with Facebook. For me personally, there is something about Facebook that has rubbed me the wrong way. Facebook's user interface has always felt "cluttered" to me and the addition of "social advertisement" this past year hasn't helped win me over either. More importantly, the seemingly never ending changes to both Facebook's privacy policy and privacy tools has left me very uncomfortable. These days, I'm only on Facebook because my closest friends are on Facebook. In short, with Facebook I feel like I'm a hostage as it may be the only way I keep close ties with friends unwilling to try Twitter or Google+.