customer support
One busy Joomla member: 10,000 helpful posts
Submitted by Bryan on May 3, 2007 - 4:41amThere is a thread going where you might like to add you congratulations etc.I wonder if the quantity of those posts would be more or less if Joomla! had been propriety software and Robin was a paid employee by the "company". Oh the power and helpfulness of free open source software and the open source community!It’s incredible to reflect upon just how many people have been helped by Rob’s posts, as well as the posts of all those who help out. Did you know, we have 28 members at the moment who have 2000 posts and above, and more than 70 with 1000 posts or more. Now that is CONTRIBUTING!
A special congratulations to Rob, and to everyone else THANKS for your continued help and support.
Donncha: Corporate WordPress support is evil?
Submitted by Bryan on June 27, 2006 - 4:56amI suppose this slipped by me, but some pay services have recently started up for Wordpress. Of course, the debate and comments have already started of when something is offered for free whether it should all be free. Yada, Yada...
Toni announced yesterday the launch of the Automattic Support Network. This has of course attracted the attention of many blogs who have discussed the business implications but Peter wonders if WordPress.org support will suffer. Here’s another post on the same issue but Matt replies with an excellent rebuttal.
I very much doubt the support network will have any immediate effect on the level of support offered to non-paying users. The number of non-paying users will always vastly outnumber those who pay for support. What happens if commercial support adversely affects the time spent on non-paying users?
Read more from Donncha by clicking here.
