Hippo: Proud To Be Part of Apache Rave Top-Level Project

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Submitted by salink on

The Apache Software Foundation (ASF) has just announced that Apache Rave has “graduated” from the Apache Incubator to a full-fledged Top-Level Project (TLP).   This indicates that the community and the products have been have all come together and been well-governed enough to garner the ASF’s TLP status.

Apache Rave is an Open Source platform that provides “easy-to-use infrastructure for building and integrating with social media standards including Activity Streams, OpenSocial, W3C Widgets and more.”

Confirmit and Best Buy to Present Voice of the Customer Research at the Leading Edge

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Submitted by Real_Wire on

Mobile Data Collection and Text Analytics are top-of-mind at the 4th Annual Clarabridge Customer Connections (C3) Users Conference this Week

New York, US: March 7, 2012: Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research announced it will present at the 4th Annual Clarabridge Customer Connections (C3) Users Conference at the Doral Resort, Miami, Florida (March 5th-7th). Confirmit will present alongside customer, Best Buy, offering best practices for mobile data collection and text analytics in VoC research during the hour long presentation, Voice of the Customer (VoC) at the Leading Edge.

Only half of UK businesses realize they are liable for social media content, study shows

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Submitted by Real_Wire on

34 per cent of UK companies describe their management of social media as ‘chaotic’

London March 2, 2012 – Research findings published today by information management firm Iron Mountain[1] incorporated (NYSE: IRM) show that social media represents a growing information headache for UK businesses. While three quarters (76 per cent) of UK respondents say they regard social media communications as formal business records, only around half (54 per cent) are aware that they carry legal liability for the content. A third of UK respondents (34 per cent) describe their management of social media as ‘chaotic’ and ‘unmanaged’ and as many as three quarters (74 per cent) ban the use of social media at work completely.

Quoting IT: Guy Kawasaki on Google+

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Submitted by CMS Report on

"I think it's easier to be a search engine adding social networking than a social network adding a search engine. Google is adding this social component to search. It totally makes sense. I think it's going to be a long time before people go to Facebook and type in "Hockey" to find the score for a game."

- Guy Kawasaki, Guy Kawasaki's Social Media Secret, Inc.com, February 28, 2012

Side Project: Taking a look at Unofficial Social Media

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Submitted by Bryan on

I'm working up a story idea on the success of fan-based or unofficial social media sites over their official counterparts. For example, while Apple Computers has almost no official presence on Twitter (at least from what I can tell), @MacRumors has almost a quarter million followers. Another example, would be a fan-based/watchdog Facebook site called Protect the National Weather Service has almost as many "Likes" as the official U.S. National Weather Service Facebook site.

The rise and success of unofficial social media is an interesting phenomenon to me and I'm very interested in additional references, research and examples I know some of you can proivide.  Feel free to leave your comments here or you can reach me via Google+ or through CMS Report's Twitter account.

Report: Public sector digital engagement overcomes challenges for success

A new report highlights current activity, success and challenges that public sector organizations are facing in using digital channels for citizen engagement. This timely benchmarking survey from GOSS Interactive reports the challenges facing the public sector and is available as a free download.

The End of the Anonymous Comment

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Submitted by Bryan on

Over the years, I have gone on record stating the importance in allowing users the ability to leave comments at this site anonymously. I have always recognized that there is a segment of the online community that likes to submit quality comments online, but they don't want to be required to leave an online trail that can be traced back to personal online accounts. Despite all the trouble I've had with the spammers and bots, the benefits of anonymous comments was always worth it to me in hopes of reading that one life changing comment provided by someone who preferred to stay in the shadows.

After six years of running CMS Report, I've decided too much has changed in the online world to continue allowing anonymous comments to continue here. During the past couple years, I've noticed the quality of conversation taking place at this site and other sites drop significantly. In part, I think the drop in quality comments is due to social networks such as Facebook, Twitter, and Google+ now providing additional avenues for readers and writers to have their opinions be made known. I also think social media has allowed people to become so comfortable with themselves having an online presence that they no longer are comfortable being in conversations with anonymous people. If my last few months with Google+ has taught me anything, it is that people want to have conversation only when everyone in the room has been identified.

Social Media: Why does Joomla Rock?

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Submitted by Bryan on

Using Facebook and Twitter, Steve Burge has compiled a list of social media responses to the question, "Why does Joomla rock?". It's an interesting list of 40 tweets and FB status messages and he's conveniently categorized the responses into short answers to the question.

Why does Joomla Rock?

  • Quality
  • Ease of Use
  • Community
  • Helps make business grow
  • Helps make users happy

This is a very cool way to use social media and get a feel for what the fans think about your project or product. If you're interested in the individual responses to the questions, check out Steve's article at Joomla Community Portal.

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