references

IT User Support: References

Analysis and Recommendations for Information Technology User Support Provided to a Government Field Office

Chapter 6

References

Baker, K., & Badamshina, G. (2002). Knowledge management. In Management Benchmark Study (chap. 5). Retrieved April 20, 2005, from http://www.sc.doe.gov/sc-5/
benchmark/Ch%205%20Knowledge%20Management%2006.10.02.pdf

Bergman, S., Yassine, A., Roemer, T. (2004). Competencies development framework based on best practices. Knowledge Systems Management, 4, 1, 35-53.

Bickerton, P., Bickerton, M., & Simpson-Holley, K. (1998). Cyberstrategy: Business Strategy for Extranets, intranets, and the Internet. Oxford: Butterworth-Heinemann

Bieringer, P., & Ray, P. (1996). A comparison of tornado warning lead times with and without
NEXRAD Doppler Radar. Weather and Forecasting, 11, 1, 47-52.

Collins, H.. (2004). Setting a one-company content strategy: Mapping people to content in a 'knowledge organization system'. Knowledge Management Review, 7, 1, 12-15.

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