Experience Management

Content Strategy, Marketing, Outreach Strategy, Experience Management, Customer Experience, User Experience, Social Networks

Data Gathering 101 for Businesses: What Is First-, Second- and Third-Party Data?

Choosing your company’s most beneficial data collection type can dramatically improve your marketing strategy. Client information can help your small business’s design and marketing team better understand your customers, which can boost growth and create more effective engagement. 

Finding a suitable service for your small business is extremely important. You must consider the pros and cons of first-, second- and third-party data collection to determine what’s best for your company.

White Label vs. Private Label: What's the Difference, and What's Best for Your Brand?

White label and private label both let you place your name on a product you did not invent from scratch. The key distinction is control — white-label goods arrive fully baked, while private-label lines give you room to adjust the recipe, specs or story. Picking the right lane shapes your margins, timeline and customer loyalty, so it pays to weigh the trade-offs before you place that first purchase order. 

Selling a Single-Purchase Product? Here’s How to Keep Customers Coming Back for More

If you sell a product that people usually buy once — like a wedding dress, high-end mattress or safe — you have probably wondered how to build customer loyalty when there is no obvious path to a repeat sale. It is easy to fall into the trap of thinking loyalty only matters for subscriptions or everyday items, but that is a myth.

How to Leverage Technology to Strengthen Customer Relationships

In today’s business landscape, customer relationships are impossible to overlook. Any company eager to compete and succeed must engage its customers and build loyalty. Of course, this feat isn’t always straightforward, forcing businesses to strategize and employ numerous tools to strengthen these associations.

Luckily, organizations can leverage various technologies to establish and maintain relationships with consumers. Some provide essential data insights to understand their customer base better, while others emphasize ongoing communications. Regardless, utilizing multiple technical approaches delivers positive results. 

Maintaining Consistency and Local Relevance When Building a Global Brand

Do you dream of connecting your small business with global audiences? Make it a reality with a scaling plan and determination. Consistent and practical branding should be the foundation. Then, consumers everywhere can identify you among thousands of competitors. Follow these recommendations to overcome the challenges designers, marketers and owners face during expansion.

The Role of Mobile Apps in Driving Nonprofit Campaign Success

Mobile apps offer another way to engage donors and remind them a nonprofit needs their contributions to thrive. Watching technology combine with philanthropy is thrilling. Nonprofits have struggled over the years to attract and retain donors, but tapping into app technology improves the odds. 

Nonprofits are already using mobile app technology to build relationships with the people they serve and those who believe in their causes. Knowing mobile apps can drive success and implementing them for success are two different things. Many factors come into play, such as what type of device people use, how the app functions and what the organization should offer through the app.

How Radical Transparency in Zero-Party Data Collection Builds Consumer Trust

Customer data is incredibly beneficial for allowing company representatives clear feedback about what people like and dislike, along with the aspects that would earn or retain their loyalty. However, this is an era when many hesitate to provide information about themselves, typically because they want to know how the recipients will use it. Zero-party data can solve these problems.

Here's How Your Customers Really Feel About Your AI-Powered Marketing Strategy

AI-driven marketing has the power to change how businesses engage with their customers, offering unprecedented levels of value. However, while many companies use it to optimize their strategies, consumer sentiment around its use is more complicated than it seems. Therefore, understanding how people truly feel is crucial for brands looking to stay ahead.

How Generative AI Is Making Transformations in Marketing

Generative AI has quickly become a game changer for marketers, opening doors to new opportunities and enhancing how businesses execute campaigns. It has allowed marketers to create personalized content at scale while automating tasks that once took hours.