Collaboration

Blue Jeans Network Enhances Offering to Meet Broader Range of Use Cases

Blue Jeans 3.0 introduces redesigned interface, streamlined meeting experience, and a host of business-grade integrations to enrich real-time video for the modern employee

November 11, 2015 — Mountain View, Calif. — Blue Jeans Network, the global leader in cloud-based video collaboration services, today unveiled its latest product offering with the release of Blue Jeans 3.0. Leveraging customer and end-user feedback, the latest Blue Jeans iteration provides a feature set designed to delight both IT and consumers alike. This release brings significant upgrades for desktop and mobile users, new integrations and centralized control, ROI and management tools.

Highlights of Blue Jeans 3.0 include:

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Driving Employee Engagement with Social Intranet Software

Employees are disengaged at work, and organizations have been exploring how social and digital technologies can address this problem. The key to success in business is to have a connected, integrated and involved employee base. All over the world, enterprise-grade intranet portals are currently used in the digital workplace to improve synchronization, store corporate documents, policies and executive directives, and thus, bolster productivity.

The Basics of Intranet

The concept of an intranet is very similar to that of the internet, with one major difference - It is a closed and secure network within the scope of a company or a business which cannot be accessed from outside. The article looks at what is the actual enterprise situation when it comes to enterprise intranet solutions and how the gap can be closed with social intranet solutions. The way information and knowledge is stored, shared, accessed or retrieved, needs to be made simpler so that users can build his/her own connects within the company.An intranet portal in place addresses a multitude of problems. Some of them are:

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Kentico 8.2: New Features in Collaboration and Ecommerce

Kentico, a provider in Web content and customer experience management,  just released a new version of their content management system, Kentico 8.2. This new version provides several new and improved features with the primary focus on collaboration and ecommerce. Kentico 8.2 also offers improvements that the software developers believe will help businesses launch and manage digital marketing campaigns faster and easier than previous versions.

“With the new features contained in Kentico 8.2, we continue to show we not only listen to our customers, we respond to their needs,” said Kentico CEO and Founder Petr Palas. “We are constantly working to enhance our product to bring our customers the easy-to-use and affordable set of tools they need to launch and manage integrated digital marketing activities that are highly personalized, dynamic, and effective.”

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Cloud Computing 101: A Small Business Guide

Should small business owners be jumping into the realm of cloud computing? More than likely your small business can benefit from one or more of the cloud services. Cloud computing provides the resources and flexibility small business owners need to build a business and compete in a highly competitive market. Still, jumping in without thinking strategically about the steps your business will take could lead to wasted resources, so read on for the basics you need to know.

First, understand that there are different types of cloud services. Infrastructure as a Service is the most basic type, in which the service provides the hardware, but you provide everything else. This would be ideal for a small business that wants to stick to its own operating system. Platform as a System supplies the hardware and the operational system, ideal for businesses creating and testing their own applications. Finally, Software as a Service provides ready-to-use, web hosted applications. This last service is the most comprehensive and basically takes care of all of the IT work for you, perfect for non-tech companies that simply need access to tools, not to create their own.

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Jahia announces Jahia Wise: All-in-one Enterprise Social and Collaborative Document Sharing

Jahia, provider of the next-generation Open Source CMS, announced today the release of Jahia Wise, a brand new enterprise product in the field of Social and Collaborative Document Sharing. 

All-in-one Enterprise Social and Collaborative Document Sharing

Jahia Wise offers all the most popular features when talking about social and collaborative document sharing for a fraction of the cost charged by proprietary vendors, with no need for costly integration and maintenance. And it’s ready-to-deploy.

The next level of document sharing

Jahia Wise stems from a widely shared customers’ need: a smart, slick and easy way to share documents and collaborate.

Jahia Wise brings this common need of sharing and managing documents in organizations to the next level with additional features: 

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Shortcomings of Enterprise Wiki Deployments

A recent article in ComputerWorld discusses observations made by a Denmark-based analyst regarding wikis in the enterprise.  The analyst points out that wiki technology alone won't deliver if the organization cannot overcome obstacles in its own culture as well as the lack of true content management in a wiki.

One issue is the hype surrounding wikis or the blind faith with which they are approached, said Jespersen. "People often look to Wikipedia as a free form where everyone is contributing, and why could we not do the same with our organization?," she said, having observed wikis entering the scene to compensate for an intranet that has fallen to the wayside. But, she said, technology alone won't resolve that issue.

Jespersen lists three myths surrounding wiki implementation that might make some organizations rethink the expectations they've built around their platform.

The three myths given about wikis in the enterprise are:

  1. Myth One: Wikis will motivate employees to contribute content.
  2. Myth Two: Employees know how to contribute.
  3. Myth Three: Wikis will always provide the information employees need.

Myth three is of special interest to me. The analyst points out that although search is a selling point for wikis...the search capability found in wikis are often not as good as those found in content management systems.  She goes on to explain that given there is little structure built into wikis, "it is difficult to
structure this information to make it findable the next day even."

Make no mistake, Wikis provide an organization with a fantastic tool for employee's in an organization to learn how to collaborate.  I believe organizations often underestimate the paradigm shift needed in their own culture for their employees to properly contribute to a centralized knowledge base.  Wikis and other social publishing tools have proven to be a valuable tool for the collaboration component needed in information systems.  However, eventually wikis fall short of what a more well rounded content management system can provide an organization.

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Behind the Firewall: Content management and Collaboration on the Intranet

Away from this blog, I've been putting a lot of energy into how best to work with social software in larger organizations (Enterprise 2.0) behind the firewall.  My professional attention has been shifting away from using Web content management systems, social publishing systems, and other collaboration tools on the Internet.  I really think the next big advancements and challenges for web technologies will not be on the World Wide Web,
but the less explored intranet ran by medium and larger size organizations.

In one form or another, I've been involved on both sides of the firewall in my organization. Ten years ago it was a huge challenge for
organizations and businesses to figure out how best to utilize the Internet to meet their business needs. As challenging as I saw the Internet for my own organization, I'm convinced there are greater challenges on the intranet side of the house.  For the most part, we all can see what the others are doing with their Internet Web servers, but few of us get to see what other organizations do with Enterprise 2.0 behind their own firewalls.

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A new approach to collaboration and ECM?

Andrew Conry-Murray has written a good article in InformationWeek about the integration of collaboration software with enterprise content management.  The article is titled, A New Approach To Collaboration And Enterprise Content Management. The article focuses specifically on Microsoft's Sharepoint and Alfresco's Share being utilized with or sometimes replacing the traditional ECM products.

 

ECM products like Documentum have come a long way from their origins moving certain content through specific business processes, such as loan origination or check processing. This is still their primary role, but ECM vendors are broadening their scope to help companies manage new content types and encourage collaboration. Where does that leave your choices?
 
Companies will always have a mishmash of content repositories to deal with, so it makes sense to build a software layer that can reach into all them to apply uniform policies

 

I have only one complaint about the article, the article is poorly titled.  The process and workflows being described are not a new approach for enterprises, but rather an ongoing approach for bringing collaboration tools into an enterprise's content management system.

Many of us had originally thought that bringing Enterprise 2.0 into our organizations would be as easy as installing software on the server.  What we're finding is that for many of our workers, collaboration of content within an organization sometimes requires signficant changes to our business culture.  New ideas and new approaches are always welcomed.  However if you really want to see true collaboration in the enterprise, it is not always new approaches that are needed but a recommitment to the Enterprise 2.0 projects you started months ago.

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Where does collaboration begin?

Even for The Register, not a very long article but it does ask some important questions.  The article, Welcome to the world of collaboration by stealth, suggests via questions that collaboration is bigger than the IT department.

Because it involves software, probably the IT department's. But is IT equipped for the task? And does it want the responsibility? Collaboration is a human process, in essence, so surely the buck stops somewhere else - even if IT provides a number of enabling tools.

The article then discusses that collaboration tools may be best implemented "by a few people at a time".  In other words, perhaps the first time social publishing systems are introduced in your organization, it may be best not to implement it through traditional enterprise software.  The article even suggests that Facebook would be a good first collaboration tool. I personally wouldn't go that far (or rather short sighted) with Facebook, however.

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