"So the next time you call someone’s job easy — or tell an employee to go pick some low-hanging fruit — stop yourself. Respect the work that you’ve never done before. Remind yourself that other people’s jobs aren’t so simple."
"You're basically saying, 'We had power failure in a location but unfortunately we were unable to continue operations from a secondary data center despite the fact that we spent hundreds of millions of dollars on it."
"We think we’re being more efficient, killing multiple birds with a single, digital stone, yet leading social science research on the topic shows that multitasking actually makes us less efficient. What’s more, when it comes to human interaction, we slowly become conditioned to being less present for the people with whom we interact."
"After under-buying and over-buying, the most common mistake I see in buying a CMS is looking at the wrong list of vendors. The WCM marketplace is saturated and hard to navigate, in truthfulness. Many organizations fall victims to this complexity and chose from completely wrong tools."
"As a result, it’s been bizarre to see the constant stream of falsehoods and confusion about Google+, which I know to be untrue. One writer after another used to say Google+ was a “ghost town,” and in 100% of those cases the author was not circling people or engaging. They confused their own lack of activity with a general lack of activity on the network."
"Of course, the idea of making enterprise-grade software easier to use is a commendable one in the world of Web CMS. That said, I’ve never seen a successful CMS project where either IT or Marketing/Business were left out of the decision making process."
"There's no right way to do it, but there are wrong ways, trust me, I know, I've done them all. Doing it wrong can harm people and it can really hurt the community. What you all have built together is remarkable and it's worth considering how you extend it further and find ways to continue to collaborate, both as Drupal, and maybe even more importantly as a broader PHP community."
What I want from tech vendors: "I need them to listen, learn and be honest and realistic about their capabilities. Many technology vendors are still more interested in selling than in listening to what our real challenges are."
"The real problem we're up against is not technology, it's that management DNA in companies.... When you concentrate the responsibility for innovation at the top, you're holding your capacity to change hostage. It disempowers the little people."