"We think we’re being more efficient, killing multiple birds with a single, digital stone, yet leading social science research on the topic shows that multitasking actually makes us less efficient. What’s more, when it comes to human interaction, we slowly become conditioned to being less present for the people with whom we interact."
"After under-buying and over-buying, the most common mistake I see in buying a CMS is looking at the wrong list of vendors. The WCM marketplace is saturated and hard to navigate, in truthfulness. Many organizations fall victims to this complexity and chose from completely wrong tools."
"As a result, it’s been bizarre to see the constant stream of falsehoods and confusion about Google+, which I know to be untrue. One writer after another used to say Google+ was a “ghost town,” and in 100% of those cases the author was not circling people or engaging. They confused their own lack of activity with a general lack of activity on the network."
"Of course, the idea of making enterprise-grade software easier to use is a commendable one in the world of Web CMS. That said, I’ve never seen a successful CMS project where either IT or Marketing/Business were left out of the decision making process."
"There's no right way to do it, but there are wrong ways, trust me, I know, I've done them all. Doing it wrong can harm people and it can really hurt the community. What you all have built together is remarkable and it's worth considering how you extend it further and find ways to continue to collaborate, both as Drupal, and maybe even more importantly as a broader PHP community."
What I want from tech vendors: "I need them to listen, learn and be honest and realistic about their capabilities. Many technology vendors are still more interested in selling than in listening to what our real challenges are."
"The real problem we're up against is not technology, it's that management DNA in companies.... When you concentrate the responsibility for innovation at the top, you're holding your capacity to change hostage. It disempowers the little people."
"The last thing you want your IT department to be is a joke because you waited too long to make changes. The easiest thing in the world to do is to play it safe, but it's probably not the best strategy for your professional development or the bottom line of your organization. You have to push new technologies that are going to propel your company forward or you risk being the IT equivalent of a company that waited too long to move to the next generation of technology."
- Ron Miller, "What your IT department could learn from Sony's disruption", CITEworld, May 17, 2013.