I often think both IT and managers don't reevaluate their business processes enough. The TechRepublic has a great article in reminding us that this economy presents a great opportunity to implement 10 best practices for business process measurement.
Lean times often present opportunities for analyzing, fine-tuning, and improving business processes. In fact, the economic survival of some organizations may depend on such improvements. Here are some pointers to help you build a successful process measurement program.
I particulary like #9: Don't forget about IT metrics.