Brits are more likely to shop online than in-store for Black Friday and Christmas, despite the re-opening of retail
London, 22 November 2021 Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, today announces the results of a consumer survey* examining shopping intentions and parcel delivery challenges as we approach Black Friday and Christmas. The survey of 1,000 UK respondents conducted in October 2021, reveals that half of UK shoppers will do most of their Black Friday and Christmas shopping online for delivery or Click and Collect in store, compared to just over one-fifth (21%) expecting to mostly shop in-store this holiday season.