Information System

Jon Marks, a technical analyst from the United Kingdom, posted an interesting article last week on his blog.  In the post, The CMS Word on the Tweet, he discusses the difficulty of finding "his world" on Twitter when seeking conversations centered around content management system.  Jon even uses CMSReport.com's CMS Focus as an example for showing what he observes as a large divide between open source Web content management systems and propriety enterprise software.  A divide that many of us may already recognize but haven't quite put into words like Jon has.

To the Big Wide World (which includes Twitter, and all the sites I’ve mentioned above), CMS means “Free Open Source CMS with Low Cost of Ownership”. The commercial Open Source CMS solutions don’t make the cut either. Four of the five Open Source CMS products reviewed by CMS Watch (Drupal, Joomla!, Plone CMS and TYPO3) live in both worlds. Open CMS doesn’t as my feeling is it is a bit too complex. Alfresco, DotNetNuke and ez Publish made one of the lists above, but don’t really feature in the Tweetosphere.

I inhabit a world populated by analysts, commercial vendors, systems integrators, large agencies and other such creatures. I don’t believe we pay much attention to the other world until a product jumps the gap. And it seems difficult for a product that isn’t Java or Microsoft based to make it in to My World.

Jon asked me via Twitter to let him know what I thought of his article.  I think Jon has done an excellent job of identifying the dichotomy found within CMS.  It does seem that the enterprise often takes an approach to content management that differs greatly from open source projects.  The approaches differ so much that the parties involved often end up defining what is a CMS in two different ways.  The only thing I would like to comment on is that I unfortunately live on a third, yet unidentified, world that the other two worlds don't fully understand.

The United States federal government finally appoints the country's first Chief Information Officer.  For a bureaucracy that is having a difficult time handling a President that wants a computer in the Oval Office and a Blackberry in his hand, I'd say the new CIO has his work cut out for him.

The U.S. government's first CIO, Vivek Kundra, introduced himself today as someone who will act aggressively to change the federal government's use of IT by adopting consumer technology and ensuring that government data is open and accessible.

Dries Buytaert announced on his blog that a set of Drupal modules are available for integrating Drupal with Alfresco.

Alfresco and Optaros, in conjunction with Acquia, have made available a set of Drupal modules that integrate Drupal with Alfresco using the CMIS APIs. See the CMIS module and the CMIS Alfresco module on drupal.org.

"From an IT executive’s perspective, social networking isn’t about giving the millenials a place to play, rather it’s about how to improve the flow of information throughout an organization, using collective knowledge to solve problems, respond to customer needs, or exploit new business opportunities faster than ever before."

-Irwin Lazar, "The Rise and Fall of the Millenials?", Enterprise 2.0 Blog, January 29, 2009

This year, I was given the privilege of sitting on the judging panel for Packt Publishing's 2008 Most Promising Open Source CMS Award.  Judges on the panel were required to select their top three CMS based on a number of factors including performance, usability, accessibility, ease of configuration and customization, scalability and security.  These top three CMS were to originate from the five finalists in the most promising category which included: CMS Made Simple, ImpressCMS, MemHT Portal, MiaCMS, and SilverStripe.

As I promised earlier, I'm posting online my notes and comments on how I ranked all five finalists in the most promising category.  For better or for worse, Packt Publishing also gives their judges a lot of flexibility in how they rank a CMS.  While I wouldn't consider this a complete analysis of the CMS, it should provide enough information on the impression each CMS left me when reviewed.  While the methodology for determining the best CMS may be subjective, I do try to design my ranking of the CMS to be fair and non-biased.

The order in which I ranked the top "most promising" CMS were:

1. SilverStripe (my highest ranked)
2. ImpressCMS
3. CMS Made Simple
4. MiaCMS
5. MemHT Portal (my lowest ranked)

In order to come with the above rank, I chose to use factors such as performance, usability, accessibility, ease of configuration, ease of customization, scalability, the the amount of support/documentation offered through the project's site/infrastructure.  I did not use security as a factor in my ranking.  Since the CMS must be less than two years old to qualify in the most promising category, it seemed unfair to rank these CMS by security since by definition they're not fully matured projects.

It has been awhile since I've considered using KnowledgeTree on the office intranet. I eventually decided that I needed to focus more on our content management system (we are now using Drupal) and consider implementing a document management system (DMS) at a later date. A recent Linux.com article on KnowledgeTree reminded me about the DMS that I almost forgot about.

These days, effective document management means accessibility from anywhere on the planet, electronic storage, reliable backup, and instant document modification updates. KnowledgeTree offers all that and more. It's available in several editions, including an open source community version (which we reviewed last year) that businesses can tailor to their individual needs.

You can install KnowledgeTree in-house on your company's server or use it as an online, hosted service. With it, you can create, edit, and store documents from Linux, Mac, and Windows computer. KnowledgeTreeLive, the hosted version, can be accessed from any computer with an Internet connection and a supported browser -- Firefox, Safari, or Internet Explorer.

I always promised myself that I would take a second look at KnowledgeTree sometime down the road. Unfortunately, at least for for KnowledgeTree, the regional office I'm under has started a move toward Microsoft's SharePoint. As I've written in the past, SharePoint is confusing system to describe and even Microsoft has a tough time explaining their product to potential customers. I initially thought SharePoint would be more of a CMS, Portal, and wiki but each time I've looked at SharePoint I'm realizing that it's greater strength may be in document management.

You and I have a dirty little secret. Many of the Web applications that we call content management systems (Web CMS) are not really content management systems. Huh? A lot of this confusion stems from the difficulty most of us have in answering what should be a simple question, what is a content management system? Scott Abel, The Content Wranger, has noted in previous comments that one of the problems in discussions about content management is that we really lack a common definition of CMS.

Jeff WhatCott, Acquia, asked some important and thought provoking questions on his blog, "A Dormant Drupal Opportunity". While the post focuses on Drupal, I think the contents of his post can apply to almost any content management system (CMS) out there.

In the article, Jeff asks whether defining Drupal as a CMS does more harm than good in describing the scope of features Drupal has to offer. In his words, the term CMS is a "20th century term that completely undersells what Drupal is capable of" as social software and a means for collaboration. Considering I really didn't understand what a CMS was until the 21st century, I beg to differ that the term CMS is as ancient as he makes it sound. However, he is entirely correct...many of today's Web applications that we call a CMS, really are not just a CMS.

Jeff asks three questions in his post:

1. Do you think we should put the CMS term to bed?
2. Would it be possible to grab some of that team collaboration social software market opportunity for the Drupal community?
3. Why isn’t there already a billion dollar Drupal services ecosystem for team collaboration? What’s missing?

While I appreciate comments here, please be sure to go over to Jeff's post and respond there too. In fact, if you only want to comment at one site...go there so we don't steal any of Jeff's "thunder". I've already made my comments at his site and I've attached my response to the above questions below.

John Newton has written a fantastic summary regarding social computing (or is it social networking or social content management) and its role in the enterprise. The post is titled, A Manifesto for Social Computing in the Enterprise.

I plan to talk about Newton's post and social networking at a later date. Howerver, there isn't any reason why you shouldn't be able to read Newton's post now. Consider it homework for a later visit here at CMSReport.com.

There are a couple new articles at ComputerWorld that peaked my interest and may be something you too will be interested in reading.  The first is an opinion piece by Frank Hayes, "Frankly Speaking: Rewiring Respect for IT".

Why don’t IT people get more respect? On this Labor Day, things are actually looking better for people who work in corporate IT. Budgets aren’t quite so tight. Companies are hiring. Interesting IT projects are getting a green light. But when it comes to how our fellow employees think about us, IT work is a train wreck. Users break the rules we set up, ignore the proc­esses we develop and generally act as if we’re clueless in what we do.

On a different subject, Bruce A. Steward has written an article to remind us that supporting our customers is more than just improving the business process.