Salesforce

Users can now more easily collaborate with global sales teams with real-time multilingual translation within the Salesforce platform

WAKEFIELD, Mass., 22nd June, 2016 – SDL (LSE: SDL) today announced it has launched Global Team, a new app on the Salesforce AppExchange that empowers businesses to connect with their customers, partners and employees in entirely new ways across more than 100 languages.

Built on the Salesforce App Cloud, SDL Global Team is currently available on the AppExchange.

Docebo is making it easier for organizations to manage their CRM and LMS shared data efficiently. It is doing this by releasing the Salesforce integration for its Cloud-based, Software-as-a-Service (SaaS) Enterprise learning management system (LMS).

“Today, organizations are investigating and then initiating business software integration,” said Claudio Erba, Docebo’s CEO and Founder. “Allowing an organization’s CRM system and its LMS to work in tandem on the same data not only results in a valuable sales-related asset but it is also, potentially, of huge strategic benefit.

Telerik has announced the availability of Salesforce.com and Marketo connectors for the 70,000 users of its web content management solution, Sitefinity. The release of these connectors come at a time when software vendors and service providers are increasingly supporting the development of websites that offer features in web experience management and visitor personalization. Telerik hopes that with these two products, Sitefinity customers can provide more exacting and personalized customer experiences to their website visitors with "ease, creating more targeted product, messaging and revenue possibilities".

MindTouch, a company dedicated to creating self-service help experiences, announced today that its social help system now integrates with SalesForce.com Help Desk and support ticketing to dramatically improve support agents’ efficiency and customers’ help experiences. MindTouch believes their social help platform is revolutionizing the user manual and SaaS customer experiences through a web-based environment that includes a knowledge base, help center, ticketing integration, and help button.

Support agents using CRM and web-based support ticketing systems have instant access to MindTouch powered help articles and knowledge base assets, thereby speeding time to resolution for customer issues. For support agents using SalesForce.com, MindTouch enables them to quickly pinpoint customers the most relevant content and to easily publish new content to the MindTouch knowledge base, as well as identify gaps in product documentation assets–all without ever leaving the SalesForce interface.