December 2010

The Tiki Community is proud to announce the release of its second promotional video:

How about a *real* multi-language solution?

In this video, recorded in March 2010, Philippe Cloutier, a Tiki consultant, talks about the multilingual features and capabilities of Tiki Wiki CMS Groupware. He explains the differences between the Tiki multilingual approach and other wiki systems.

Cloutier is a long-time Tiki contributor and programmer. In this video, he discusses the fully integrated multilingual platform that Tiki offers as well as his vision for the future of translation and mutli-lingual wikis.

In addition to facilitating page content translation, the core Tiki interface is available in over 45 languages. These translations are contributed by members of the Tiki Community.

The video can also be viewed below.

As yesterday's press release mentioned, MODx Revolution 2.0.5 has been publicy released.  I thought I would briefly focus on some of the specific changes in this minor release update from the MODx team. Over 175 issues and improvements were addressed in Revolution 2.0.5.

Some of the highlights of Revolution 2.0.5 include:

Sheri Bigelow, Happiness Engineer at Automattic, gives tips on providing technical user support to WordPress bloggers. Her tips easily can crossover to other customer support tasks in the information technology field.

As some of you know, I'm very interested in how government and large organizations are using information systems, collaboration tools, and social media. This past weekend, I had a chance to read some of the trade magazines stacked under my desk and collecting dust. I came across a great article published in Government Computer News that discussed how emergency management is using social media tools such as Facebook and Twitter.

The artice, written by Rutrell Yasin, lists five ways to use social media for better emergency response which include:

Yesterday, I received a press release from one of Liferay's marketing people. Instead of just publishing the press release, I thought I'd also include the part of the email that also introduces the product. This is a  good way for you to get an insider's look to how marketing relationships between a site such as CMS Report and the CMS companies are established. Kyle's introduction to the product actually peaked my interest into Liferay more than the press release and may help you consider Liferay as part of your enterprise solution.

Hi Bryan,

Liferay (makers of the Java open source portal that was recently voted a leader in Gartner's magic quadrant), has developed its own support issue tracker that is included in the Liferay Portal 6 Enterprise Editions. Liferay used to use JIRA, but needed to make some tweaks to simplify the support process - so they built this using their own Liferay Portal 6 Enterprise Edition.

Liferay is used by hundreds of thousands of developers; as Gartner reported in the report above, a "surprising amount" of enterprises ask Gartner about Liferay's portal.

Press release is below.

Thanks,

Kyle

Liferay Releases LESA to Enterprise Customers

Los Angeles, CA - November 30, 2010: Liferay, Inc., provider of the market’s fastest growing enterprise portal product, recently announced the availability of the Liferay Enterprise Support Application (LESA), a new multifaceted support issue tracker, designed to simplify and streamline the enterprise support experience for its customers. The web application, available through the Liferay Customer Portal, provides Liferay Enterprise Edition customers a clean and simple interface to improve interactions with the Liferay support team.

LESA features a simplified user interface that greatly improves the support experience for both developers and non-technical administrators. Customers will benefit from having one application that aggregates, organizes, and monitors disparate data and services in the support process. Customers can now search tickets by username, issue severity, due date, and other attributes. This will simplify how customers track open tickets and allows them an efficient escalation process. LESA’s ability to issue multiple assignees also improves productivity by permitting more people to work on a ticket at a given time.

“Customers who have tested LESA have been very pleased with the capabilities and have reported quicker and more accurate resolutions,” said Craig Kaneko, Liferay’s Director of Support and Subscription Services. “Customers report that usability and accessibility are much higher with LESA than what is available from other support systems, including those of the world’s largest software providers.”

Built entirely on Liferay Portal 6EE, LESA, is now available to all Enterprise Edition customers. For more information, please visit www.liferay.com.