User Support

Step back and focus on IT user support

Now that Summer 2007 is finally here, it is time to step back for a couple weeks and spend less time in front of the computer.  As I mentioned earlier,  I'm going to use some of this time to publish online a professional report I did on IT user support.  This report was submitted a couple years ago as a requirement for a Master of Science in Administrative Studies with an Information Systems track.  You'll get bits and pieces of it in the following weeks and once I'm done, I'll regroup them similar to the research paper I posted earlier this year.