Long time readers of CMS Report may recall that each summer I plan a number of small vacations intended to reduce my technology usage as much as possible. I have a real need to unplug from my Internet connection, step away from the blogging of content management systems, and leave the computer screen behind. I don't always succeed at this endeavor so this year I'm deploying some new tools to assist me in making this year's Technology Break a success. I now introduce to you, the Jayco CMS.
MindTouch, a company dedicated to creating self-service help experiences, announced today that its social help system now integrates with SalesForce.com Help Desk and support ticketing to dramatically improve support agents’ efficiency and customers’ help experiences. MindTouch believes their social help platform is revolutionizing the user manual and SaaS customer experiences through a web-based environment that includes a knowledge base, help center, ticketing integration, and help button.
Support agents using CRM and web-based support ticketing systems have instant access to MindTouch powered help articles and knowledge base assets, thereby speeding time to resolution for customer issues. For support agents using SalesForce.com, MindTouch enables them to quickly pinpoint customers the most relevant content and to easily publish new content to the MindTouch knowledge base, as well as identify gaps in product documentation assets–all without ever leaving the SalesForce interface.
"On the other hand, the U.S. workforce is now 20-odd years into a decline in expertise in science, technology, engineering and math...If you include statistical analysis in that skill set, the decline potentially sets the stage for a perfect storm in self-service IT, where overconfident but underskilled end users run amok in business systems, draw bad conclusions from randomly mashed-up data or corrupt IT's once-pristine data stores."
Some of my friends over at DotNetNuke have been talking to me about the latest version of their software. They're excited the new emphasis their favorite CMS is taking by combining traditional Web content management with enterprise social publishing capabilities. In fact, just today DotNetNuke Corp. announced the availability of DotNetNuke (DNN) 6.2, a social CMS that provides organizations the tools they need to easily configure and deploy internal social collaboration solutions and online communities.
I haven't had a chance to demo DNN 6.2, but I'll walk you through on what I've gleamed so far from the press releases and conversations within the community. I'm hoping to get an opportunity for a demo on the new features down the road but this will have to do for now. Just to get the definitions straightened out, what DNN is calling Social CMS is what I also like to call a Social Publishing Systems. Everyone has a different take on how to use social media, some companies get it while others are still trying to recognize their importance. Taking DNN 6.2 into consideration, it's apparent to me that DotNetNuke gets social.
During the Memorial weekend, I decided to pull the plug on the CMS related news feeds we were streaming into Planet CMS. One of CMS Report's biggest strengths has always been pointing people toward the right direction in their search for content management systems. Knowing that one site couldn't support all the stories that needed to be written about CMSs, we began to rely more heavily on using a news aggregator within our Drupal CMS to provide you the links and excerpts to articles written elsewhere. I did this all with good intentions, but Google apparently disagrees.
“Blogging has been declared dead at least five times. But that’s like saying creativity is dead, or personal expresion is dead. Ultimately some percentage of the people who get a taste for it through Facebook and Twitter want their own space. And for the most part, that’s a blog.”
- Matthew Mullenweg, founder of WordPress, Quoted by Bobbie Johnson, "New ‘radically simplified’ WordPress is on the way", May 23, 2012
Responsive Web Design is without a doubt one of the Web's biggest buzzwords for 2012. The Web is changing fast and even though the importance of CMSs addressing mobile devices was well predicted, I suspect even the tech gurus are surprised at the current growth rate of smartphones. If you don't know it by now, there is a lot of pressure on web designers and site builders to ensure that their client's websites are responding to the changing Internet. A website should look good no matter how it is being displayed, whether that site is being viewed on a desktop, cell phone, tablet, or whatever new device the Ghost of Steve Jobs brings us.
Organizations deal with a lot of confidential information every day, information that is typically managed using business applications, like SharePoint. That means that properly implemented and managed security is critical to these applications.
With SharePoint, you can implement effective security, but managing it with the tools you get out of the box isn’t the easiest. Here we look at the challenges you will face managing security and permissions within SharePoint and discuss why you should make it a key element of your Information Architecture plan.
One of the benefits of conferences such as last week's CMS Expo are the opportunities to come across content management systems you know nothing about. Such was the case for me when I was introduced to Wondercode, a content management and e-commerce solution developed by a Norwegian company. My introduction to Wondercode was in a showcase session with Sven-Erik Knoff as the presenter.
Hundreds of corporate and commercial websites run Wondercode, each with their own unique twist and functionality. This panel will go in depth in showing you just how flexible, customizable and powerful Wondercode is
Showcase sessions are good, but they don't always give you a chance to see the backend where users and administrators of a CMS are likely to spend some of their time. Luckily for the audience, the presenter also had time at the end of the session to give us a brief tour of Wondercode's user interface and required workflow.
"Innovation is an art, but it is an art where “managerial” interventions can accelerate or retard the rate of progress. Much of this concerns the sources from which ideas originate, the speed by which ideas move through an organization, the invitations to participate, the attitudes of the key decision-makers and the sources of inspiration that they draw from."