Email

The Top Online Security Measures All Small Businesses Should Take

Cybersecurity is important to all businesses that exist online. It allows them to operate without interruption from hackers' financial exploits. 

Even if your company is planning to use email or has a small website in mind, your business needs to integrate cybersecurity into that plan. 

The theft of data and sensitive information is becoming more common in fraud reports. According to Verizon’s Data Breach Investigations Report for Small Business, Ransomware has increased by 13% in a total of 25% breaches.

Fostering a culture of security is crucial in business. It can increase consumer confidence and maintain your business's online safety. 

Facebook and web lead the way for UK customer experience - email and Twitter lag behind

Reading, UK, 21 March 2019 – UK brands are undermining consumer trust and risking revenues by failing to deliver consistent, multichannel customer service, according to the 2019 Eptica Digital Trust Study.

While brands answered 69% of all routine queries via the web, email, Facebook and Twitter, this masked wide gaps between different brands, sectors and channels. For example, a bank took 8 days to respond to an email. One fashion retailer answered a tweet about ethical sourcing policies in 17 minutes, yet another took 50 hours.

Ransomware Delivered by 97% of Phishing Emails

PhishMe Q3 Malware Review finds encryption ransomware has hit record levels, while ‘quiet malware’ remains a significant threat

LEESBURG, VA – November 17, 2016: PhishMe Inc., the leading provider of human phishing defense solutions, released findings today that show the amount of phishing emails containing a form of ransomware grew to 97.25 percent during the third quarter of 2016 from 92% in Q1. Remaining at the forefront is the Locky encryption ransomware, which has introduced a number of techniques to resist detection during the infection process.

Goodbye Thunderbird?

I am saddened by continued reports that support for Mozilla's email client, Thunderbird, continues to diminish. From DesktopLinux:

The Mozilla Foundation's press release focused on the Firefox 2.12 security fixes. The Foundation also reported, though, in its MFSA (Mozilla Foundation Security Advisory), that these same bugs had been fixed in the fictitious Thunderbird 2.12...

...Still, it is upsetting that Mozilla reports that these problems have been fixed in a version of Thunderbird that doesn't exist. The latest version of Thunderbird is 2.09.

Laura Scott on Email Etiquette

Laura Scott posted her 9 best practices and things to avoid when it comes to e-mail. We followed some of these rules a decade ago, but a good reminder is always appreciated. Laura doesn't mention anything about not using all CAPS in an e-mail and I assume that's because if you don't know that rule by now...nine rules is beyond your grasp.

My favorite rule to follow is number 3:

Write your response above the quoted text.

Firefox and Thunderbird in the Enterprise

Michael Kaply is starting a new series on the use of Mozilla's Firefox as enterprise software.  In Part 1 he discusses the obstacles for Firefox to to be adopted in the enterprise.

As Firefox gains marketshare, there comes a point where increasing that marketshare depends on the adoption of Firefox in large enterprises. This article investigates what type of issues arise when supporting Firefox in a large enterprise, and what can be done to solve those issues.

The primary areas I will address are:

Recommended Firefox and Thunderbird updates available

Some critical security and stability updates have been made available for my favorite Internet browser, Firefox, as well as my favorite e-mail client, Thunderbird.

As part of Mozilla Corporation's ongoing stability and security update process, Firefox 1.5.0.9, Firefox 2.0.0.1, and Thunderbird 1.5.0.9 are now available for Windows, Mac, and Linux for free download from getfirefox.com & getthunderbird.com.

We strongly recommend that all Firefox users upgrade to this latest release. This update is available immediately in 41 languages including Spanish, Japanese, Arabic, Hungarian, and more.