There are a couple new articles at ComputerWorld that peaked my interest and may be something you too will be interested in reading. The first is an opinion piece by Frank Hayes, "Frankly Speaking: Rewiring Respect for IT".
Why don’t IT people get more respect? On this Labor Day, things are actually looking better for people who work in corporate IT. Budgets aren’t quite so tight. Companies are hiring. Interesting IT projects are getting a green light. But when it comes to how our fellow employees think about us, IT work is a train wreck. Users break the rules we set up, ignore the processes we develop and generally act as if we’re clueless in what we do.
On a different subject, Bruce A. Steward has written an article to remind us that supporting our customers is more than just improving the business process. The article of interest is titled, "Moving Beyond Process Design".
For a good decade now, most IT organizations have been strongly focused on business process design. With businesses investing big bucks in ERP, supply chain management and customer relationship management systems, process design has been king, and in many cases it has met real business needs. But more and more, with those implementations mostly behind us, process design will take a back seat to other skills.
I hope you enjoy reading the articles and they give you something to think about. Here in the United States we're celebrating Labor Day and hopefully spending some of that day with our families. Even if you reside outside the United States, I hope you enjoy your day and at the end of the day...find that it is a day to be celebrated. Those of us in IT have a lot to celebrate and something best not be forgotten while we're putting out fires at the office.