Devin Partida is the Editor-in-Chief of ReHack.com, and is especially interested in writing about IT and BizTech. Devin's work has been featured on AT&T, Forbes and Nasdaq.
Many people think customer relationship management (CRM) tools are primarily used by sales professionals. However, these products can also improve client experiences by giving personnel more insights into behaviors, preferences and pain points. Perception changes that position CRM software as a customer experience driver can help those in people-oriented roles get better results and become more productive.
Many small-business owners are considering how cloud computing could help them strengthen their internal operations, reach new customers and more. What are some specific advantages of adopting such technologies?
Cloud products allow business owners to handle key parts of their operations more efficiently. Whether someone needs to update a client list or find a specific document, cloud computing tools let them do so in minutes.
Sales content management systems (CMS) are crucial for organizing content assets and ensuring sales reps can engage prospective customers with the right content. Without a CMS, sales reps typically feel overwhelmed with the content they must choose during their sales process. Various types of content can stimulate information overload and sales content redundancy. However, a well-organized CMS will help a sales team stay prepared throughout the sales journey, ensuring productivity and efficiency.
