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  • Hippo: We don’t build digital platforms for today, we build them for tomorrow

    As mobile evolves, we see that customers engage in a continuous and streamlined way, on multiple devices and at various touch points. Isolated platforms of varying levels of quality and evolution are no longer acceptable. We have to be mindful of the omnichannel customer journey. Regardless of the device they’re engaging on, customers want to remain on the same path, with the same information available to them.  

    By jmadej
    Posted May 20, 2014
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  • Bryan Ruby: Taking a 3 Month Blogging Sabbatical

    Last month, CMS Report celebrated eight years of providing stories to readers focused on content management systems. Over the years, I've told you how grateful and even surprised I am of the success CMS Report has seen. All true, but for fear of sounding ungrateful I've never acknowledged the negatives of blogging over such an extended period of time. Today, I'm acknowledging the costs and the need to take a break from my routine of waking up before sunrise and going to bed late to maintain this site. Starting today, I'm taking a three month sabbatical away from blogging here at CMS Report.

    CMS Report will still be publishing articles from our contributors during my sabbatical, but you likely won't be seeing any articles written by me. I still plan on continuing working as editor but my office hours for the site will be reduced. I'm doing all this simply because I have responsibilities to the "day job" and myself that are begging for higher priority. In the draft for this article, I originally provided three reasons that I'm doing this sabbatical but deleted them from the published article. My reasons for taking such a break are not important but only the outcome. The end result is CMS Report will be fine without me and will likely be a better website as a result of my sabbatical.

    By Bryan Ruby
    Posted May 16, 2014
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  • Top Exec: Why separate “known” and “anonymous” visitors, when they're really on a spectrum?

    This data is powerful. Even with the “unknown” visitors, I can start to aggregate information and see if patterns based on the content they engage with develops. If they do, I can start creating specific content for southern California visitors and deliver better experiences.  Portals and web are one—it’s time to start treating every visitor as an individual.

    By jmadej
    Posted May 07, 2014
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  • Avoiding Pitfalls: Common Mistakes Made When Implementing A CMS For Your Website

    Avoiding Pitfalls: Common Mistakes Made When Implementing A CMS For Your Website

    By using a Content Management System (CMS) web application; the creation, customization, and management of your website information becomes faster and much easier. You no longer need to master the web programming language just to be able to edit, preview, and publish content and web elements to your blog such as texts, animations, images, and video content. That is why a lot of businesses are now considering the need to leverage a CMS solution for their online presence.

    CMS software applications come in various types and are offered by different vendors -- proprietary CMS tools hosted by web IT companies and open source systems such as Wordpress, Joomla, and Drupal. Not choosing the ideal CMS and not implementing the solution wisely can cause trouble once your website is officially launched. These pitfalls include slow speed, no available updates and support, the tendency of getting hacked (due to unsecure framework), and frustrations brought about by not meeting the expectations and demands of your business.

    To avoid these pitfalls, we’ll discuss with you the top mistakes you must avoid when choosing and implementing a CMS solution.

     

    By Kyle H. Albert
    Posted May 06, 2014
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  • How the Dutch Police Went Digital to Engage Citizens and Keep Communities Safer

    How the Dutch Police Went Digital to Engage Citizens and Keep Communities Safer

    It was a bold plan. In 2012, the Dutch government, prioritizing street safety across the entire country, decided to centralize 26 local police corps into one National Police force. Too Many Websites Serving Too Many Functions Alongside the organizational changes, the Dutch police would reinvent its digital communications with citizen involvement at the forefront of its strategy. But first, an overhaul and consolidation of the existing web environment would be needed. Centralizing the…

    By jmadej
    Posted May 05, 2014
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  • Research Highlights the Dawn of the Super User

    73% of organizations acknowledge IT-savvy workers but half lag in granting them resources to combat shadow IT United Kingdom, 2nd May 2014: Research from LANDESK, the global leader in delivering User-Oriented IT solutions solving systems, assets, security, mobility and IT service management challenges, today announces that almost three quarters (73%) of organizations now have self-sufficient IT-savvy employees, super users, who assist other users in the workplace. However, only half (54%)…

    By RealWire
    Posted May 02, 2014
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  • DCG's Guide to European Providers for Web Content and CEM

    DCG's Guide to European Providers for Web Content and CEM

    I've been a big fan of Digital Clarity Group ever since they formed. There are some amazing people working for DCG and the work they put out is even more amazing. Last year they put out their 2013 North America Guide to Service Providers for Web Content and Customer Experience Management and I was blown away. Many of the answers to the questions I'm often asked about various agencies and integrators are in this guide. So I'm pretty excited to also see DCG put the same effort toward Europe with their new 2014 Europe Guide to Service Providers for Web Content and Customer Experience Management.

    By Bryan Ruby
    Posted May 02, 2014
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