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1. Continued mergers and acquisitions in UC market

We will see a continued growth in the number of mergers and acquisitions – from highly strategic and significant moves like Cisco’s acquisition of Broadsoft, through to smaller “roll up” plays in local markets in Europe, where niche players will start to be acquired by ambitious high growth and privately-funded entities.

2. Growth of video deployment for communications and collaboration

There is much more focus today on the overall User Interface (UI) and user experience, with video becoming a key technology to drive better communication and collaboration.

Karl Roe, VP Services & Cloud Solutions at Nuvias, takes a look at what’s in store for organizations using the cloud in 2018:

The Rise of AI

2018 will see Artificial Intelligence (AI) drive a transformational change among organizations and impact on cloud use. 

ICT isn’t getting any simpler, and businesses are being forced to move faster as their customers’ requirements become more demanding. This is driving innovation in areas like AI, but automation of past processes won’t be enough to keep up with the “need for speed” in business agility.

Many organizations have yet to start the process of migrating their data and applications away from the Lotus Notes platform, and while there are many reasons as to why this is so, probably the two key ones are a truly compelling event that forces the issue and a lack of expertise. This is according to Jon Pyke, CEO, CIMtrek Ltd.

“That compelling event is the General Data Protection Regulation (GDPR), which becomes UK law on 25th May 2018. It is compelling because organizations are expected to create a single view of a customer – leaving data in old Notes databases is likely to render users non-compliant,” stated Jon.

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LONDON - Dec. 5, 2017 - A new, national study commissioned by WP Engine and conducted by the Center for Generational Kinetics explores the mindset, preferences, and expectations of Generation Z, Millennials, Generation X and Baby Boomers for their current and future digital experiences. “The Future of Digital Experiences” study, which surveyed 1,005 people in the EU ages 14 - 59, found that for Generation Z - those born from 1996 to the present - the digital experience is their human experience. These digital natives expect to have constant access to the online world and want their digital experiences to be free, secure, authentic, transparent and personalized.