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New research: Digital self-service now more popular than calling customer service

Crawley, UK, March 22, 2022 – Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4. The research, which examines UK consumer attitudes to household energy and water suppliers, suggests that 61 per cent of customers have become more comfortable interacting with companies digitally since the pandemic, on websites, apps and other online channels. And 60 per cent would now prefer not to call a live customer service person at all if they can solve their issues themselves using online resources.

How to Successfully Incorporate Live Chat on Your Website

Live chat adds another level to your website experience you won’t get from other types of contact forms. It puts immediate power in the hands of the user, allowing them to get in touch at any time. People are more likely to trust you if you offer live chat, too. It makes things more personal and creates additional opportunities for interaction.

What are the Best Ways to Improve the ROI of Your Company Blog?

Most brands want to have a company blog, but they may worry over the cost of hiring writers and editors and driving traffic to the site without knowing what the return on investment (ROI) of blogging might be.

According to Blogometer, around 7.7 million blog posts are written every day. Of course, the number of posts varies, but you're competing against a ton of other information to even see an ROI. Your articles must stand out from any competitor articles, but also compete against the many distractions on the internet to keep user attention.

Annual Zend PHP Landscape Report Reveals Major Shift Toward Application Modernization

MINNEAPOLIS, MARCH 8, 2022 – Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, today announced the findings of an annual survey in their 2022 PHP Landscape Report.

The survey, conducted by Zend by Perforce, measures the key trends and technologies in the PHP ecosystem. Among the key findings in the report, 77% of respondents indicate plans for containerization technologies, while another 62% of respondents have plans for orchestration.

Kaleyra: “COVID-19 has Accelerated the Digitalization of Communications in the Banking Industry”

MIAMI, Fl. – March 2, 2022 – Speaking today at Future Digital Finance 2022 on behalf of Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS) (“Kaleyra” or the “Company”), CEO Dario Calogero said that “the banking industry must ensure it is leveraging every digital platform available to continue to meet customer demands in an increasingly online world.”

Java Developer Survey Reveals Teams Not Realizing Full Promise of Microservices

MINNEAPOLIS, February 22, 2022 — Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, today announced the release of their 10th annual Java landscape survey — the 2022 Java Developer Productivity Report.

The report details the top Java development tools, technologies, and trends shaping the Java ecosystem — and tracks the impact of these emerging trends on overall developer productivity.

New Study: ‘Bricks beat Clicks’ on Google as Walmart, Nordstrom and BestBuy make Big Search Visibility Gains in Pandemic Year 2

San Mateo / Berlin, February 2, 2022 – Traditional big box retailers and department store brands with brick-and-mortar locations dominate the list of top ten eCommerce websites with the biggest gains in google.com search performance[1] in 2021 new research finds. While apple.com enjoyed the biggest absolute boost in search visibility during 2021, established retail brands walmart.com, nordstrom.com, bestbuy.com and target.com are in the top five in the analysis by Searchmetrics.

Full site editing arrives with WordPress 5.9

 This week WordPress 5.9 was released. As was hinted in the BuddyPress 10.0 article, the most anticipated new feature in this new version of WordPress is full site editing. The Site Editor is a new feature to WordPress that allows block editor users to build their entire site with blocks. Unfortunately, full site editing is only available to content creators that are using a Block theme specifically designed to take advantage of the new feature.